1.5TB Barracuda freezes: Seagate speaks out

Last week, we stumbled upon multiple user reports of intermittent hangs with Seagate’s 1.5TB Barracuda 7200.11 hard drive. According to folks on the Seagate support forums, the drives randomly freeze for around 30 seconds at a time in Linux, Mac OS X, and Windows Vista. Freezes allegedly occur in tasks like streaming video or transferring files at low speeds, and they happen regardless of drive configuration or Serial ATA controller type.

We shot off an e-mail to Seagate last week to inquire about these problems. We’ve now received a response from company spokesman Mike Hall, who’s written the following:

Seagate is investigating an issue where a small number of Barracuda 7200.11 (1.5TB SATA) hard drives randomly pause or hang for up to several seconds during certain write operations. This does not result in data loss nor does it impact the reliability of the drive but is an inconvenience to the user that we are working to resolve with an upgradeable firmware.
We are therefore asking customers if they feel they are experiencing this issue to give our technical support department a call with any questions.

Affected part number: 9JU138-300, 336 with firmware revisions SD15, SD17, or SD18.

Support contact information:

Technical Support in the USA: 1.800.SEAGATE (1.800.732.4283)

Technical Support in Canada: 1.405.324.4700

Other regions please go to our support web page: http://www.seagate.com/www/en-us/support/

For the record, many users who posted in the Seagate support forums say they’ve received unhelpful responses from the company’s support staffers, including some saying the 1.5TB ‘cuda doesn’t support Linux or RAID setups. (Desktop RAID is still among the list of “best-fit applications” on the official product page.) One user posted about a similar response as early as last Saturday.

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13 years ago

We have also experienced problems with the 1.5 TB Seagate drives here at work, specifically with Quicktime movies. We buy the drives in batches of 20 since we routinely work with 150 GB quicktime files. We have not experienced problems with any of the newer models but we do have some with the SD17 firmware that cause problems, even though we used Seagate’s online utility and it claims our serial number for the suspect drives should be in the clear… they are not. We specifically see problems when saving out self-contained Quicktime movies from a Quicktime reference file. When we… Read more »

13 years ago

Last year I buy 2 HDD Seagate 640 Gb ST 3640323AS I use them in Raid 0 Mainboard Gigabyte X48T-DQ6 ICH Controler, Firmware SD13 operating system Vista Home Basic x64 and from time to time Vista was freezing I can move only the mouse and after some time stop responding at all. This year I buy 2 HDD Seagate 1Tb ST31000333AS same computer same OS same RAID same drivers, Firmware CC1H and are making same problem. I ask Gigabyte support and they send me to Seagate it’s looking that the problem from here it’s coming and from all 7200.11 hard… Read more »

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