Radeon HD 5000 cards inflate cursors

Getting one of AMD’s new Radeon HD 5000-series graphics cards? Then don’t just expect your frame rates to increase. We’ve become aware of a puzzling, annoying, but otherwise harmless bug that seems to affect the entire Evergreen lineup.

Sometimes, out of the blue, the Windows mouse cursor doubles in size. No, we’re not making this up: we actually observed the problem first-hand on an XFX Radeon HD 5770. Check it out:

A visit to AMD’s Game forums tells us the issue affects Radeon HD 5800-series cards, as well, and the new Catalyst 9.10 drivers don’t seem to help. Users who complain typically run Windows 7, and some talk of multi-monitor setups, but they look to have little else in common—the problem seems to apply to certain DX11 Radeons running on both Intel and AMD platforms.

As far as we’re aware, the only way to reset the cursor size is to either reboot or make the driver crash. The cursor size also stays normal if you run the Windows Magnifier in the background (without magnification actually enabled) or if you enable pointer trails. One forum user claims grabbing the latest AMD GPU Clock Tool and manually forcing the default clock speeds will do the trick, but that approach didn’t work for us.

We asked AMD whether it was aware of the issue, and the firm provided the response below:

Yes this is a known issue, and seems to happen pretty infrequently, but that being said it is going to be fixed in Catalyst 9.11 next month.

Sweet. If you happen to suffer from the issue, you might be able to track down some beta, pre-release driver before the Catalyst 9.11 launch. Otherwise, you might wanna clear out a spot in your taskbar for the Windows Magnifier until further notice.

Comments closed
    • DocX
    • 9 years ago

    Hello guys. I just want to report my fix for the issue. I’m using a Radeon 5850. I had the exact same problem for months now. I figured that ATI will eventually include the fix in the next driver release. I waited for 3 versions and ofcourse nothing they released helped. I also had the problem of my rig freezing while loading windows. Then i was flashing my gigabyte mobo bios and i had to open the computer to find the exact model and i noticed that one of the power supply cables is not perfectly plugged into the gfx card (it uses two power cables). I guess it could also be that the bios flash solved my problem, but ever since then i’m having no problems at all, so i’m guessing power supply could somehow be connected to this problem. So, guys…try one of these two things. Flash bios / try different power supply or check if you have the same idiotic problem as i had. For noobs: carefull how you’re flashing BIOS. You need to do it through BIOS using Qflash and make sure you switch the controller setting after the flash to AHCPI, because win7 will give you a blue screen if you use the default IDE setting.

    Good luck everyone

    • Iketh
    • 10 years ago

    lol this thread is hillarious… just wanna say that i purchased win7 and ati 5770 last week (oops) and am having this random huge cursor…. how in the hell is this not fixed yet? the fix is not in the 10.1 drivers… this bug is detrimental to word processors!

      • DocX
      • 9 years ago

      Hello guys. I just want to report my fix for the issue. I’m using a Radeon 5850. I had the exact same problem for months now. I figured that ATI will eventually include the fix in the next driver release. I waited for 3 versions and ofcourse nothing they released helped. I also had the problem of my rig freezing while loading windows. Then i was flashing my gigabyte mobo bios and i had to open the computer to find the exact model and i noticed that one of the power supply cables is not perfectly plugged into the gfx card (it uses two power cables). I guess it could also be that the bios flash solved my problem, but ever since then i’m having no problems at all, so i’m guessing power supply could somehow be connected to this problem. So, guys…try one of these two things. Flash bios / try different power supply or check if you have the same idiotic problem as i had. For noobs: carefull how you’re flashing BIOS. You need to do it through BIOS using Qflash and make sure you switch the controller setting after the flash to AHCPI, because win7 will give you a blue screen if you use the default IDE setting.

      Good luck everyone

    • hello
    • 10 years ago

    For anyone else who is experiencing this problem, I downloaded and installed this Hotfix Release. It solved the problem for me 🙂

    §[< http://support.amd.com/us/kbarticles/Pages/ATICatalyst912Hotfix.aspx<]§

    • hello
    • 10 years ago

    I have the XFX Radeon HD 5770. I also have this problem with the large mouse pointer. I had the problem with the Catalyst v9.11 driver and yesterday I installed the Catalyst v9.12 driver but the problem with the large mouse pointer still remains. It’s getting annoying.

    • Brae
    • 10 years ago

    Bump?

    Warning: Huge post XD

    The problem is still here.

    I get the cursor glitch, but none of the video problems.

    How come so many people have this problem yet it clearly hasn’t been picked up?
    Does anyone have contact info or a ticket or something we can all latch onto to let them know?
    If anyone gets through to them, i would suggest to link this thread.

    Why do bugs like this not get stepped on before the drivers get released?
    Don’t the drivers get…well…tested or anything?

    “check your mouse settings”
    Done, and it still bugs on new mice, old mice, old drivers, new drivers, everything.

    “update drivers”
    All fully updated, including; GFX drivers, BIOS, windows updates, still bugged.

    “do a clean install”
    Windows7 32 and 64 bit, and i’ve heard vista as well.
    Hasn’t bugged on XP from personal experience.
    I’m running a clean Win7 32… and yes its bugged.

    “we cant reproduce the problem”
    Do they not use multiple rigs to test?
    Why not try the rigs that have been posted?
    I’ll even post mine for a reference in case the others have been overlooked.

    There are several forums on this same topic, including ATI’s own boards.

    ATI’s forums (Technicaly AMD’s, but whatever):
    §[< http://forums.amd.com/game/messageview.cfm?catid=260&threadid=120766&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear< ]§ or open the forum under 'ATI Radeon' and search 'cursor', i'm sure you'll get a few more threads on this same topic' Whirlpool: §[<http://forums.whirlpool.net.au/forum-replies-archive.cfm/1325186.html< ]§ SevenForums: §[<http://www.sevenforums.com/graphic-cards/34300-huge-cursor.html< ]§ Rage3D: §[<http://www.rage3d.com/Board/showthread.php?t=33954905<]§ And probably many more. I think ATI needs to get someone to read their own forums. -_- Petition anyone? Im very sure its a problem with the gfx driver for win7. I installed my 5770 while i still had XP and no giant cursor. Ever since i loaded 7 it would randomly bug, same as everyone else. Temporary fix: Windows magnifier somehow sets the size back to normal, but only while its running, soon as you close it BAM its super-sized again. Temporary fix: Rebooting fixes, till it bugs on you again, it must be some kind of memory or cache problem. I have all the latest drivers/bios/updates/whatever, it still does it. My System CPU: AMD Phenom X4 9600 RAM: OCZ DDR2 PC2-6400 Reaper HPC 4GB Mobo: Gigabyte MA790FX-DQ6 (F6) GFX: ATI Radeon HD5770 (9.11) PSU: OCZ GameXStream 600w OS: Windows7 Ultimate Ultimatum: Fix the bug OR Send me a 5980X2 for compensation. (Sadly it would be cheaper for them to give me the card :P )

    • ezitree
    • 10 years ago

    As a general comment, I am having the same problem of a random large pixelated mouse. Am running Win 7 32-bit on i7-860 cpu with dual monitors.

    As it is now early December AND Catalyst v9.11 have been released and installed on my system, the October 09 comment from AMD that they were ‘going to fix it next month in release 9.11 of Catalyst’ seems a bit empty.

    Has anyone come up with a solution yet?

    • Spider-NL
    • 10 years ago

    FIX: update your motherboard driver. I did my Gigabyte p55mud2 f3 –> p55mud2 f4 with the atbios program downloaded at the Gigabyte website.
    No more big mouse for me! It also fixed the hanging problem when watching movies fullscreen.

    • sweatshopking
    • 10 years ago

    i may be stupid, but at least im polite! and thanks for the tip! my post was stupid! hooray!!

    • Zantash
    • 10 years ago

    I have an XFX 5770 and had this problem repeatedly…but I think it is fixed. I installed everything from the Catalyst 9.10 driver package, then installed only what was required in the beta driver for the 5700 series cards. Ever since I did this, my cursor has never had a problem.

    • herothezero
    • 10 years ago

    q[

    • brucect
    • 10 years ago

    It does same problem with older cards from AMD.

    I have HD3850 and it was doing it Catalyst 9.08 ,9.09 .
    it stop doing it Catalyst 9.10 but I thought its from overclocking. then I stop overclocking . Its fine for now.

    • wingless
    • 10 years ago

    Go to Control Panel, Click on Mouse, Click the Pointers Tab:

    Here you will see several mouse schemes. Under Windows Aero Schemes, there is a r[

      • bdwilcox
      • 10 years ago

      I did what you said and mine is set to g[

    • asdsa
    • 10 years ago

    Wow, that’s a biggie. Mouse cursor size doubles. Was this really worth writing a whole article? Nvidia guys just get more excited trashing ATI drivers.

      • TurtlePerson2
      • 10 years ago

      A glitch with a new product that requires a reboot to fix. Yes that’s noteworthy.

        • MadManOriginal
        • 10 years ago

        Yeah that’s true. I hope when it is fixed there’s a news post as well.

        • Sahrin
        • 10 years ago

        Did you even read the article? It does *not* require a reboot to fix.

        (Completely agree about the significance, though. How did you miss this, ATI?).

    • MadManOriginal
    • 10 years ago

    Intel drivers inflate certain games and benchmarks scores, AMD drivers inflate cursors :shrug:

      • NeelyCam
      • 10 years ago

      There’s nothing wrong with boosting graphics performance in games with a CPU. I wouldn’t call it “inflating”… the goal is to get frame rates up, and I don’t give a s*** about how it’s done.

      That said, boosting the frame rates in a (non-game) benchmarking tool is utterly shameful.

        • MadManOriginal
        • 10 years ago

        It wasn’t really a serious comment 😉 I just thought of it because of the recent Intel driver article.

    • sweatshopking
    • 10 years ago

    WTF HAPPENED TO MY POST? i was poster #4! where did it go?

      • kvndoom
      • 10 years ago

      wtf are you talking about? it’s still there.

        • sweatshopking
        • 10 years ago

        Really? I can’t see it on my pc or itouch…

      • yogibbear
      • 10 years ago

      Yeah I can’t see it either… weird.

      • ludi
      • 10 years ago

      You have entered…the Twilight Zone.

      • Meadows
      • 10 years ago

      It was probably nuked because you’re stupid.

        • Trymor
        • 10 years ago

        At least he’s not being a childish ass 😉

      • sigher
      • 10 years ago

      Select options above the comments, check all categories to show, and it’ll show up again, not sure which one hides your comment though, you’ll have to try each one yourself.

    • larchy
    • 10 years ago

    Has never happened to me in the past fortnight.

    • StuG
    • 10 years ago

    Happens to me all the time, I have to admit it doesn’t bother me anymore. Just like, heh, i have a big mouse

    • herothezero
    • 10 years ago

    This friggin’ cursor thing is happening to me every day, all day; it preceeds the failure of the atikmd driver–which either locks up the entire system or slows the redraw to worse than a glacial speed, such that you can’t kill the process in your task manager.

    It’s more than just a few isolated users–and it’s affecting more than just cursor sizes: §[< http://forums.amd.com/game/messageview.cfm?catid=260&threadid=119685&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear<]§

      • Marhari
      • 10 years ago

      I have a Saphire Radeon HD5750, new system, Windows7 64 bit, Gigabyte P55-UD3r MB, and have the exact same ‘ mouse doubles in size, followed by a GPU recovery, or as a special flavor auto-reboot, with an occasional BSOD following for spice. That is with the Nov Catalyst release, which is 9 just as a possible, .11. Those on this forum who think it is a trivial matter should possibly leave this thread, as the ones remaining are trying to fix the issue. Cat 9.10 same

    • no51
    • 10 years ago

    It’s not a bug, it’s a visual indicator of how big your e-peen has gotten.

      • Meadows
      • 10 years ago

      A winner is you

    • crazybus
    • 10 years ago

    Speaking of cursor bugs, why hasn’t MS fixed the bug where the pointer shadow is inexplicably disabled after running certain 3D applications? It’s been there ever since XP and is still present in Windows 7.

      • Meadows
      • 10 years ago

      I know the one you’re talking about, and no, you should blame the 3D applications instead.

    • Vasilyfav
    • 10 years ago

    It’s not a bug you fools, it’s clearly a feature.

    • OneArmedScissor
    • 10 years ago

    Forget the mouse. Wtf is wrong with that picture? My eyes!

      • SonicSilicon
      • 10 years ago

      Moiré effect murders eyesight.

    • Farting Bob
    • 10 years ago

    Most random bug of the day award has a winner!

    • wiak
    • 10 years ago

    dual screen issue i asume, am sure its related to the eyefinity overhaul that dosnt effect 90% of all users

    • setzer
    • 10 years ago

    has anyone tried disabling hardware cursor?

    • setzer
    • 10 years ago

    has anyone tried disabling hardware accelerated cursor?

    • Sargent Duck
    • 10 years ago

    hmmm…crashes or an over-sized mouse pointer. I’ll take the big mouse pointer any day over other bugs that are out there.

    • flip-mode
    • 10 years ago

    Luckily, with the 58xx cards in such short supply, this will not affect many at the higher end.

      • PRIME1
      • 10 years ago

      Paper Launch FTW!

        • flip-mode
        • 10 years ago

        Thin launch for sure, but you can still get them if you look hard enough. Just like the 8800GT launch – it was a real launch but that was a hard card to get a hold of for the first month or two.

          • leor
          • 10 years ago

          i gots 3

          • shank15217
          • 10 years ago

          Its not a thin launch, they just cant keep em in stock because people are buying them. Even if they made twice as much it would still be out of stock, especially now that windows 7 and dx11 is out.

            • flip-mode
            • 10 years ago

            No, you’re just blinded by red-eye. The 57xx cards are easily found, and those are higher volume parts. AMD simply didn’t produce enough volume to meet actual demand – they could have produced more if they wanted to. Some place had a story that AMD was worried that there wouldn’t be enough demand so they ordered fewer parts. Ergo: thin launch.

            • shank15217
            • 10 years ago

            If they didn’t produce to enough to meet the demand it doesn’t make it a thin launch sorry. The cards are awesome, so they are getting sold out. The 57xx cards are not as attractive as the 58xx cards. A thin launch would be if AMD couldn’t produce enough of the cards they planned. They released the cards on time, they had cards at launch, the cards were great so they are not in stock. This is the Wii factor at work here.

            • OneArmedScissor
            • 10 years ago

            Yeah the 5700s really aren’t terribly attractive for the money. People are undoubtedly still buying 4000s, instead.

            I’m sure they could have ordered more 5800s, but if you were AMD, would you think that your $380 single GPU cards would be selling like hot cakes, even after you released many lower priced cards? That was a bit unexpected.

            • flip-mode
            • 10 years ago

            Yeah, why would I think that when I launch the most powerful graphics card available that there would be any demand for it? Especially when I price it below the previous top-end (single-gpu) graphics card and it beats the pants off of it. Yeah, those are going to collect dust on the shelf. Good call, AMD! /sarcasm

            Not that I care at all – I’m not in the market for one. 😀

            • MadManOriginal
            • 10 years ago

            Could be yields too. If not it is kind of funny that the cards which aren’t nearly as compelling might have been ordered in greater numbers.

        • YeuEmMaiMai
        • 10 years ago

        stupid post ftw?

    • Jigar
    • 10 years ago

    This is no problem… one of my 8800GT crashes because of heat issues and in india, i am unable to find aftermarket cooler, now that’s an issue

    • anotherengineer
    • 10 years ago

    Bonus, I always seem to have trouble following my pointer, better get me a 5850 🙂

    **checks funds…..negative moneys ;( **

      • Meadows
      • 10 years ago

      You do realise that typing “mou” and instantly pressing enter in the Start Menu brings you right to the place where you can adjust cursor sizes, don’t you?

    • sweatshopking
    • 10 years ago

    this is super minor. hardly a problem. you know what is a problem? the blatent failure of nvidia to produce a competitive product in time for the christmas season.

      • alexwalter88
      • 10 years ago

      Agreed.   

    • wiak
    • 10 years ago

    did the mouse cursor get a DX11 upgrade? 😛

      • geekl33tgamer
      • 10 years ago

      I LOL’ed 🙂

    • Meadows
    • 10 years ago

    I use the “large” system preset anyway, because my display resolution is so high that the normal cursor felt more bothersome.

      • holophrastic
      • 10 years ago

      Heh, yeah, me too. 6 megapixels of monitor. I’d throw the mouse away to do some typing, and then spend a few seconds trying to find it across 60 inches of real-life world.

      Now, at 4 times the size, I don’t lose it any more.

    • BoBzeBuilder
    • 10 years ago

    BUG AFTER A MAJOR OS RELEASE? UNREAL.

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