With Gearbox gearing up to release Duke Nukem Forever next year, you can bet that some Duke fans are going to dig up their old pre-order receipts—you know, those from over a decade ago, back when people hadn't yet lost hope that 3D Realms would finish the job. Problem is, redeeming a decade-old pre-order might not exactly fly at your local GameStop.
Speaking to the guys at VG247 yesterday, Gearbox CEO Randy Pitchford vowed not to disappoint fans who've managed to hang on to their pre-order receipts. Here's what he stated:
"There are a lot of people who pre-ordered the game," said Pitchford. "We've been starting to talk with retailers because we didn't take them directly, and 3D Realms didn't take them, it was all retailers going ‘I'm going to take this guy's money.'
"We've started to engage them, saying 'Hey, you've got customers who you made a promise to, and any bad feeling they have will reflect on us, so can we work together to do something for those people?'
Now, Pitchford hasn't made any concrete promises so far, making it clear that he doesn't know exactly what can be done for those fans. He did affirm that "something should be done," though. Here's hoping Gearbox finds a creative solution if retailers refuse to play ball.