Asus provides details on Sandy Bridge bug response

Following in the footsteps of MSI, Asus has expanded its official response to the snafu involving Intel 6-series chipsets for Sandy Bridge processors, offering some additional options to affected early adopters as well as a special page with details and workaround instructions.

You can peruse the page yourself (and you probably should, if you own an affected Asus mobo). For the lazy or terminally busy among us, though, Asus has provided us with a Cliff’s Notes version:

1. Product replacements will be new products and based on current Intel schedules, they should be the same product that the customer currently owns and will be available in several weeks. ASUS will handle product replacements directly with customers currently owning the affected products outlined here – http://service.asus.com/notice/Overview.aspx#affected . If the customer is not satisfied with the free replacement service, then we sincerely ask that they contact their E-tailer or actual place of purchase for a refund now. ASUS will also cover shipping costs for customers wanting a direct replacement product. This includes standard two-way shipping for the return of affected product and the delivery of equivalent/new products.
2. Although advanced RMA options are offered on our standard range of motherboards in the first year (P8P67 PRO and above) of warranty, we will extend this advanced RMA option to all products affected by this Cougar Point design error. Details of this option are available here – http://service.asus.com/notice/FAQ.aspx .

3. Potential warranty adjustments or any items related to new warranty terms are still under discussion locally. In the meantime, our standard warranty and terms of service apply for any affected products shipped to customers.

Incidentally, Asus notes that this particular response is specific to the U.S. and Canada. Folks in other parts of the world may not get the same perks.

Comments closed
    • d0g_p00p
    • 9 years ago

    I welcome this replacement however I am not looking forward to taking apart my computer and re-building it again. While I enjoy having my own hand built computer as I get older I hate each year building my computer. It’s just not fun for me anymore.

    edit: On that note i might just ride this out and purchase a different motherboard down the line. Maybe a Z67 or something. A 5% chance after 3 years does not sound like that bad of odds.

    • bbbravo
    • 9 years ago

    This sucks, why cannot they drop off a replacement board when they collect the faulty one.

    I think i’ll arrange to send this one back for a refund and simply place an order for the replacement one if the price is in the same range – give or take a couple of quid of course.

      • JustAnEngineer
      • 9 years ago

      Thumbs down for you and for buhusky for failing to RTFA.

      [quote<]Three different return options will be offered upon the issuance and approval of the RMA as part of this return program. 1. ASUS will provide a cross-ship option that offers the customer the least amount of system downtime. Upon the receipt of a valid credit card number and approval, a temporary charge hold will be placed against the customer’s credit card for the MSRP value of the replacement product. The replacement product will be shipped to the customer and a prepaid label for return of the existing product will be provided. Upon return of the defective product and verification against the RMA, the temporary charge hold on the customer’s credit card will be lifted.[/quote<]

    • buhusky
    • 9 years ago

    so i have to ship my mobo back to them & wait to get the new one? that’s pretty ghey, esp. considering they take my CC # and put a temporary hold on it. how about they ship me the new one and then I ship the old one back once I get the new one?

    • kenclopz
    • 9 years ago

    Whatever, Asus, own up to your other mistakes. Like the P4G8X that didn’t really support AGP 8x, only Nvidia and not Ati. Where’s my fix? They try to make themselves look like the good guy this time, but how long till the next error? How long til you try and cover it up as errata?

      • kenclopz
      • 9 years ago

      You guys can give me thumbs down, don’t matter. You know it’s true. Might as well by a cheap motherboard from some cheap company than pay the extra bucks for an ASUS brand motherboard, there’s no difference. They all have errors.

        • Trymor
        • 9 years ago

        All we know is you are a whiny, bitter, shell of a techie…

          • kenclopz
          • 9 years ago

          Whatever, I just realized why posting here is meaningless.

            • Trymor
            • 9 years ago

            Cuz nobody likes to hear you whine?

    • JustAnEngineer
    • 9 years ago

    Thank you, Asus.

    I will be dealing directly with Asus to exchange my P8P67-M Pro once the new revision is available.

    I felt leery ordering from other than my established vendors with this motherboard, but they didn’t have it in stock on the day of Sandy Bridge’s release, so I took a risk. 🙁 When the recall was announced, I was faced with the prospect of paying a 15% restocking fee, paying shipping both ways, and having only a two-week window for returns from the date of sale.

      • Trymor
      • 9 years ago

      “I felt leery…so I took a risk.”

      Is this how engineers think?

        • Trymor
        • 9 years ago

        Plug the ports and move on….

        • JustAnEngineer
        • 9 years ago

        Benefit: Getting the motherboard that I wanted when I wanted it so that I could build my new system before my vacation ended.

        Risk 1: Unfamiliar on-line vendor might suck and I could get stiffed.
        Worst-case: Lose cost of motherboard and shipping.
        Contingency: Contact credit card issuer.

        Risk 2: Part might be defective and vendor’s return policy sucks so the return might be a hassle.
        Worst-case: Lose restocking fee and shipping. Do without a motherboard for some period.
        Contingency: Contact motherboard manufacturer directly for warranty RMA.

        In this case, Risk 2 became a reality. The actual worst-case for the real defect was that I would have to add a PCIe SATA card to my system in order to use all of my hard-drives. I am happy that the contingency for this risk has been presented as a relatively easy and free option from Asus. It took only a couple of minutes to sign up for the Asus replacement program.

        In either case, I decided that I was willing to accept some small risk so that I could meet my first objective of getting the system assembled during my vacation.

          • Trymor
          • 9 years ago

          “Benefit: Getting the motherboard that I wanted when I wanted it so that I could build my new system before my vacation ended.” – Would have been nice, but (I assume) you have already built your rig. Is pulling it apart really worth the $10-$20 you could use just to buy a sata card and be done with it?

          “Risk 1: Unfamiliar on-line vendor might suck and I could get stiffed.
          Worst-case: Lose cost of motherboard and shipping.” – and lost time with your family. You do have a family don’t you?

          Contingency: [s<]Contact credit card issuer.[/s<] : tell family it will be awhile yet. "Risk 2: Part might be defective and vendor's return policy sucks so the return might be a hassle. Worst-case: Lose restocking fee and shipping. Do without a motherboard for some period., and lose family time. "In this case, Risk 2 became a reality. The actual worst-case for the real defect was that I would have to add a PCIe SATA card to my system in order to use all of my hard-drives. " - thats what I am saying. Less work, more time available for Family (or whatever).

          • Trymor
          • 9 years ago

          If you don’t have a family, cool. If you don’t mind using your time that way, cool. But I still think ALL vendors should have offered the option of a free add-on card for minimal down-time, OR replacing the MB with a new one.

    • rhysl
    • 9 years ago

    So what about NZ or Aussie folks ?..

      • Mourmain
      • 9 years ago

      Oy. No cutting in line. Go to the back of the queue.

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