All of EA’s hard work to make Origin comparable to Steam seems to paying off—but, at least this week, not quite in the way some users might like. Eurogamer reports that some EA Origin users, including one of Eurogamer’s own writers, have had their accounts hijacked over the past couple of days.
Richard Leadbetter, who writes for the site’s Digital Foundry section, apparently received an unprompted e-mail from Origin notifying him of a successful password change. A thread on the NeoGAF forums shows a number of other users have received similar notifications about password and e-mail address changes. None of those folks requested the changes themselves, of course.
After a little poking around, the user who started the NeoGAF thread found that his account had become tied to a Russian e-mail address. In his case, EA support was eventually able to straighten everything out. His initial post has links to quite a few threads on the official EA forums describing similar problems. Eurogamer says it’s still waiting on an official response from the Origin team. Meanwhile, Leadbetter is reportedly still waiting to hear back from EA’s support staff, who told him they’re “escalating” the issue.
Update: EA has responded to Eurogamer, but not with anything terribly helpful. The response is a boilerplate message that advises users to contact Origin Help if they’re having issues. It adds, “The robust security measures in place to protect Origin users accounts are constantly being expanded and upgraded, and we also strongly recommend customers take the protective steps of using strong passwords and changing passwords often.”