HTC is trying to get on the level with Vive pre-order customers concerned about shipping dates and order processing. In a post on the Vive blog, HTC assures all pre-order customers that Vive order fulfillment is "on track," and that folks who pre-ordered will recieve their Vive system "in the month noted in [their] confirmation e-mail."
The post also clears up some issues regarding payment methods. HTC says orders are being processed in first-come, first-serve order, regardless of the payment method used. Some of the customer frustration seems to stem from the fact that Paypal orders are being charged immediately, while credit-card users are seeing holds placed for the funds until the VR kit actually ships. That difference has led some Vive customers to think that Paypal orders were being prioritized.
Some customers who paid for express shipping are being downgraded to economy shipping, as well. HTC is offering a refund for the express shipping, but the company didn't give any reason for the downgrade. Other customer concerns include fulfillment for bundled content, which HTC says will arrive via email when the Vive ships. Customers who have had a credit card hold disappear from their card without receiving shipping information will need to contact HTC's customer care.