HTC reassures Vive early adopters that all is well

HTC is trying to get on the level with Vive pre-order customers concerned about shipping dates and order processing. In a post on the Vive blog, HTC assures all pre-order customers that Vive order fulfillment is "on track," and that folks who pre-ordered will recieve their Vive system "in the month noted in [their] confirmation e-mail." 

The post also clears up some issues regarding payment methods. HTC says orders are being processed in first-come, first-serve order, regardless of the payment method used. Some of the customer frustration seems to stem from the fact that Paypal orders are being charged immediately, while credit-card users are seeing holds placed for the funds until the VR kit actually ships. That difference has led some Vive customers to think that Paypal orders were being prioritized.

Some customers who paid for express shipping are being downgraded to economy shipping, as well. HTC is offering a refund for the express shipping, but the company didn't give any reason for the downgrade. Other customer concerns include fulfillment for bundled content, which HTC says will arrive via email when the Vive ships. Customers who have had a credit card hold disappear from their card without receiving shipping information will need to contact HTC's customer care.

Comments closed
    • psuedonymous
    • 4 years ago

    “Customers who have had a credit card hold disappear from their card without receiving shipping information will need to contact HTC’s customer care.”

    Who will then tell you ‘everything is OK’, or to call HTC support via a US number (for EU orders)!

    • wingless
    • 4 years ago

    The Vive looks pretty solid against the Rift. Game support and Valve’s backing is serious business. SteamVR works for the Rift as well but the Vive will provide a more complete VR experience out of the box. If the rift can provide a full-room experience when their controllers come out by adding another sensor, then it’ll continue to be strong. I wish we had one product with the best elements from both companies.

    It must be mentioned that Oculus’s shipping has slipped another month to August for people that buy today.

    For the time being, I don’t think HTC has anything to worry about.

    • internetsandman
    • 4 years ago

    I imagined this as an article from The Onion with a headline picture of a factory on fire

    • derFunkenstein
    • 4 years ago

    Meanwhile, [url=http://i.imgur.com/sAsYV5R.jpg<]inside HTC's global HQ[/url<]...

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