CPSC issues an official recall for Samsung Note 7s in the USA

Two weeks after it first came to light that the batteries in some Samsung Galaxy Note 7s could short out and cause a fire, the company has officially partnered with the United States' Consumer Product Safety Commission to issue a recall through that agency. The CPSC estimates that about a million Note 7s are affected by its recall. The move comes after 92 incidents with the devices' batteries were reported to the agency, comprising at least 26 incidents where owners were burned and 55 incidents where property was damaged.

USA Note 7 owners now have a somewhat clearer set of instructions for exchanging their potentially dangerous devices. Samsung USA has set up a portal with an IMEI database that can tell owners whether their devices are affected by the recall. Owners can also use the Samsung+ app on the Note 7 to figure out whether their devices are affected.

If a Note 7 is affected by the recall, it should be returned to the point of purchase. AT&T, Verizon, T-Mobile, US Cellular, Best Buy, and Sprint each have response pages set up for the recall. As was the case with Samsung's unofficial recall, Note 7 owners will have the choice of receiving a new device, exchanging it for a Galaxy S7 or S7 edge, or getting a full refund. AT&T and T-Mobile's recall pages suggest that new Note 7 inventory will begin arriving September 21.

It should go without saying, but if you purchased a Note 7 before September 15, you should exchange the phone for a new one as soon as possible. Samsung issued a statement to The Verge confirming that only 130,000 or so of the Note 7s that were sold before the recall have been exchanged, or a little over 10% or so of the potentially incendiary phones. Given that relatively low percentage, we may not have seen the last of incidents stemming from potentially dangerous Note 7s.

Comments closed
    • albundy
    • 3 years ago

    wow, talk about taking boatloads of heat for cutting corners on this one. i hope that someone puts the videos on youtube when samsung starts firing the fools. i cant wait to see their faces!

    • Captain Ned
    • 3 years ago

    Hmm, based on all the literature out there on these phones I have an idea that certain sectors of the world will not see this as a bug, but as a weapon to be exploited.

    • Growler
    • 3 years ago

    Samsung is lucky that they’re big enough that this will hurt, but won’t endanger the company. If, say, HTC had one of their phones do this, they would likely end up folding entirely or being acquired for their patent portfolio.

    • blastdoor
    • 3 years ago

    So what’s safer — carrying around a Lithium ion battery in your pocket, or carrying around a small plastic tube filled with gasoline?

    I think the answer might be gasoline…

      • xeridea
      • 3 years ago

      Gas system is more likely to fail. Aside from this, billions of lithium batteries are around with little incident. What they need is this awesome invention of the removable battery so you can just swap with a non faulty one when the news breaks of a mishap. They could use lithium iron phosphate batteries…. capacity is about half, but are virtually immune to thermal runaway.

      Edit: no longer indecent

        • RAGEPRO
        • 3 years ago

        Oh, I reckon lithium batteries are powering plenty of indecent. 🙂
        [quote<]Aside from this, billions of lithium batteries are around with little indecent.[/quote<]

      • tipoo
      • 3 years ago

      Fact: I’ve seen more TV car explosions than TV phone explosions

    • chuckula
    • 3 years ago

    I think Martin Lawrence would like to make a statement regarding this matter: [url<]https://www.youtube.com/watch?v=Br2_22e2RoU[/url<]

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