Samsung offers $100 credit to Note 7 owners

Samsung officially killed off the dangerously explosive Note 7 smartphone earlier this week, and mobile carriers have asked users to return the devices as soon as possible, whether they're faulty or not. Now, Samsung is offering up a big credit to anyone who still has one, in hopes of quickly getting every Note 7 off the market. Whether you're willing to buy another Samsung phone or not, you can look forward to getting a little something, though the company has a bigger bonus in store for those staying in-house.

If you haven't taken your Note 7 in yet, you're eligible for a whopping $100 credit in return for bringing the phone in and staying in Samsung's family of phones. If you've already exchanged your Note 7 for another Samsung phone, you already have a $25 credit on the way. Samsung is going to attach another $75 to that to make sure those who jumped in early aren't left out in the cold. However, If you're done with Samsung, and want to make the jump to one of the other big vendors, there's still a $25 credit waiting for you.

Analysts say that before the Note 7 went up in literal flames, Samsung had been expecting to sell 19 million of them. That equates to about $17 billion in lost revenue from the phone. That's not including the money spent on these credits and the loss of customer confidence that accompanies a fiasco like this.

If you're still carrying one of these around, Samsung says you should power it down immediately and make your way to the carrier or retailer from which you purchased it to begin the exchange or refund process. Check out Samsung's recall page for ways to contact your carrier or retailer or to contact Samsung itself.

Comments closed
    • ronch
    • 3 years ago

    Just got myself an Acer Liquid Zest Plus. Despite the funny name it’s a terrific phone for just $160. And the 5,000mAh battery charges from 9℅ to full in less than 2 hours. Very happy.

      • Yeats
      • 3 years ago

      Sounds like soap.

        • ronch
        • 3 years ago

        Ditto. And I got the white variant too so yeah…

    • Blytz
    • 3 years ago

    I heard they were giving out gift cards until one of them caught fire and exploded.

    • Peter.Parker
    • 3 years ago

    No credits for Canadian users, even though it is recalled.
    [url<]http://www.samsung.com/ca/news/local/samsung-canada-announces-return-process-for-galaxy-note7-devices[/url<] Do they believe that Canadians will be glad to own the first phone in the world with a built-in lighter? (we need it 'cause it's cold here, eh?)

    • SHOES
    • 3 years ago

    Keep the $100 and give me my Note 7 back! (With less explode-ware installed) This S7 edge is pretty nice I admit.. But the battery life is noticeably less, it feels slower, and its not as durable. /cry

    • adisor19
    • 3 years ago

    My prediction : Apple will announce a sudden strong demand for the iPhone 7 and especially for the iPhone 7 Plus.

    Adi

      • maxxcool
      • 3 years ago

      lol, I’m thinking not. Nexus on the other hand might see a bump…

      • derFunkenstein
      • 3 years ago

      They will anyway because this is the first quarter of availability.

    • ronch
    • 3 years ago

    So owners return their phones and get a full refund plus the amounts stated here whichever applies?

    Edit – I get a downthumb for asking a question? To whoever mashed that mouse, why not just answer me?

      • fyo
      • 3 years ago

      Yes. Full refund plus $25 to $100. And in 5-10 years, you just might get a few more bucks from a class action lawsuit.

    • brucethemoose
    • 3 years ago

    [i<]Puts on tinfoil hat[/i<] I wonder if all this was industrial sabotage... a crazy thought, yes, but this whole incident is going to give other Android OEMs the massive break they need, at least for a little while. Not everyone is going to want an S7 right after their brand new Note 7 was recalled in a fire-proof box.

      • OneShotOneKill
      • 3 years ago

      “other Android OEMs” BlackBerry is back in business, hell yeah!

      • Redocbew
      • 3 years ago

      That’s a lot of tin foil. [url=https://en.m.wikipedia.org/wiki/Hanlon%27s_razor<]Hanlon's razor[/url<] may be needed.

      • jessterman21
      • 3 years ago

      And suspiciously right before Google released their new iPhone…

        • ColeLT1
        • 3 years ago

        The Google iPixel 7?

    • ozzuneoj
    • 3 years ago

    Isn’t this an $800 phone? How is it special for them to credit their customers $100 for switching to a $700 model?

    Unless retailers are somehow compensating customers for switching too (refunding any previous payments made toward the note 7), this just sounds like they’re giving you the privilege of downgrading without getting totally ripped off. Gee thanks?

      • derFunkenstein
      • 3 years ago

      They get a refund from their seller and buy another phone. That transaction is finished. Then Samsung credits them ANOTHER hundred on top of the difference in price, assuming there is a difference.

      • just brew it!
      • 3 years ago

      Sounds to me like it is a credit towards whatever phone you decide to replace your Note7 with. I.e., you get your $800 back up front; then if you decide that you want a $500 phone you get it for $400 (if it is a Samsung phone) or $475 (if you opt for a phone from someone else).

        • SHOES
        • 3 years ago

        This is exactly how I took it.

    • derFunkenstein
    • 3 years ago

    If you’re still carrying one of these around, keep it. At this point even my 60-something tech-illiterate mom knows about the recall, so you’ve earned whatever’s coming to you.

    edit: At some point shouldn’t Samsung issue an update that disabled the remaining devices? If it’s really that big of a risk, I mean. Give stubborn owners a week or two notice “hey we’re going to kill this thing remotely” and then push the update. Nvidia could do it for [url=http://tabletrecall.expertproductinquiry.com/registration/registra<]Shield tablets[/url<] that were a fire risk. Although Nvidia only did that on tablets that had been registered for replacement, so I guess it's not exactly the same.

      • willmore
      • 3 years ago

      Because they’d face a class action lawsuit for altering a legitimate function of the device after the sale? See the Playstation 3 lawsuit. See the EFF letter to HP over the non-HP ink cartridge lockout.

        • derFunkenstein
        • 3 years ago

        Yeah, because those are fire hazards like the Note 7.

          • willmore
          • 3 years ago

          I don’t see how that matters. The manufacturer can offer to replace or refund the devices, but they cannot brick them like that.

            • derFunkenstein
            • 3 years ago

            That’s completely irresponsible. Make a fire hazard, admit it’s a fire hazard, and leave it in the wild.

            I’m not saying they shouldnt refund those people, but let’s make it incumbent on companies to do all in their power to avoid FIRES.

            • Amiga500+
            • 3 years ago

            and its not irresponsible of the user to knowingly keep using a fire hazard?

            Man up and accept some personal responsibility for your actions.

            • derFunkenstein
            • 3 years ago

            Sure that stubborn owner is responsible, but let’s face it: next car to burn down because of a note 7 is still going to result in blaming Samsung. They can’t win

            • just brew it!
            • 3 years ago

            Yes, the user who refuses to return the phone is culpable. But given the seriousness of the defect, and the potential for injury and property damage, Samsung also needs to take steps to protect the public from irresponsible Note 7 owners.

            • Kurotetsu
            • 3 years ago

            Personal responsibility is awesome right up until you actually have to take personal responsibility. Physical injury is a great way to get that drop kicked out of a high window, especially when a lawyer walks up to you and says you can have an awesome payday if you join this class action lawsuit.

            • adampk17
            • 3 years ago

            This is a rather popular but short sighted opinion. Yes, personal responsibility is very important but surprisingly lacking at times.

            But if one of these irresponsible note 7 owners starts a fire with their lack of responsibility and there are injuries or deaths, especially to other parties, you surely can’t say that Samsung isn’t going to be strung up in court by their proverbial balls.

            • K-L-Waster
            • 3 years ago

            And if one of these “personally responsible” people takes one on a plane and it explodes at 30,000 feet?

            If it was just the owner, you could say it was their fault: how about the other 200 people on the flight?

      • ludi
      • 3 years ago

      I dunno about outright bricking, but they could go Windows Activation by forcing the device to periodically display a large warning dialogue which the user would be obligated to dismiss in order to continue using the device. That might annoy the user into taking action, without actually disabling the device. In any case, any update capable of fully disabling the unit would probably have to permit emergency calling.

        • derFunkenstein
        • 3 years ago

        Well, I guess in at least one case the phone was powered off and still ignited. Maybe forcing ultra low-power mode without a way out would be annoying enough, and still as you said permit emergency calling.

    • chuckula
    • 3 years ago

    Or: Put it in a fire-proof box and hope that it goes for $$$ as a collector’s item in the 2030s.

      • Redocbew
      • 3 years ago

      Don’t forget to attach a note to the Note explaining to never, ever charge it or turn it on.

        • just brew it!
        • 3 years ago

        And whatever you do, don’t ever feed it after midnight!

        • Yeats
        • 3 years ago

        lol

      • ludi
      • 3 years ago

      Do faulty prismatic cells destabilize with time, like old grenades?

      Your collector’s item may result in a visit from the bomb squad in 2030, or more likely, the lower-caste slave androids that perform bomb disposal services in 2030.

      • sweatshopking
      • 3 years ago

      [quote<] fire-proof box [/quote<] ARE YOU SOME KIND OF SORCERER?

        • torquer
        • 3 years ago

        its a real doll made of asbestos

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