In response to customer complaints, Best Buy Co. Inc., the world's largest electronics retailer, promised Friday to eliminate mail-in rebates within two years. Best Buy's rivals, including Circuit City Stores and CompUSA, are expected to follow suit.Hallelujiah! After missing out on about $100 in rebate checks (wrongly rejected by crooked redemption companies) over the past six months, I had given up on buying retail. Perhaps in a year or two, I can return to browsing store shelves.
"Our customers are telling us they just hate the process," said Ron Boire, executive vice president and general merchandise manager at Best Buy.