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270+ Intriguing Workplace Communication Statistics in 2023

Susan Laborde Tech Writer Author expertise
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In This Guide

Effective communication is the key to improvement and productivity in every setting, especially workplaces. A company or organization seeking growth must always adopt effective communication skills. Using the right word choices, patterns, and tactics to convey information to workers or partners is essential. Being harsh to employees is the beginning of organizational failure. This is because it triggers employees’ lack of confidence and many other negative energies.

Employees want workplace communication to be more empathic 96% of the time. As per data, 97% of workers believe communication impacts daily productivity.

So, knowing how to pass information on and communicate effectively at work is vital. To help you understand how effective workplace communication is, we’ve compiled 280 workplace communication statistics. This will help you learn its significance, some challenges experienced, and the associated consequences. So, hop on, let’s blaze.

Quick Glance at Workplace Communication Statistics

A Quick Glance at Workplace Communication Statistics

  1. About 70% of workers believe they’d get more done with better communication at their jobs.
  2. Almost all employees (96%) want kinder communication at work.
  3. Communication affects how well almost all workers (97%) do their daily tasks.
  4. When bosses share news often, 85% of employees feel more motivated.
  5. Many Americans (over 80%) think that talking with employees is the top way for a company to earn their trust.

Workplace Communication Statistics in General

Workplace Communication Statistics in General

This section aims to provide valuable insights into how workers communicate professionally. Again, these general workplace communication statistics in this section highlight the most prevalent means of communication and their effectiveness in boosting productivity and collaboration.

6. Modernized communication technology, as well as training practices, can enhance the productivity of organizations by up to 30%

7. Firms that employ advanced internal communication practices have a high level of sophisticated performance, making them 3.5 times (3.5x) more successful than many other firms.

8. Well-informed workers show a massive increase of up to 77% boost in their work efficiency compared to their less informed colleagues.

9. Good teamwork and communication can make employees more likely to stay in their jobs, up to 4.5 times more likely.

10. Usually, employees spend about 20 hours a week using digital communication like emails and chat apps.

11. When people use digital tools to communicate, it helps 45% of them feel closer to their coworkers.

12. Due to digital communication, 58% of employees think they must always be reachable.

13. More digital chatting and messaging make 60% of workers feel more tired and stressed.

14. Nearly half of the workforce has their work efficiency affected by poor communication.

15. When employees try to keep their communication just right, 42% feel more stressed.

16. For 86% of professionals, mistakes in communication or working together badly are reasons things go wrong at work.

17. About 64% of employees have trouble communicating with remote coworkers.

18. Only 14% of the people in the survey think their workplace communication is good.

19. 69% of managers say they feel uncomfortable talking to their team members.

20. 28% of workers don’t fully understand their company’s goals and don’t talk about them much.

Statistics for Remote Communication in the Workplace

Remote Communication in the Workplace

When the global pandemic broke out, many companies and workers started adopting the remote work trend to keep their businesses and daily tasks running without leaving their homes. As a result, the remote working trend become popular and is gradually becoming a norm in many organizations today, even though the pandemic crisis is over. Now, the remote work statistics below intend to show how communication prevailed across remote workers:

21. Nearly 78% of businesses have ideal remote collaboration and communication technologies. As a result, they enjoyed a dramatic improvement in staff and productivity.

22. According to 52% of people who work from home, at least one to five hours go to weekly meetings. This is quite fair because the meeting helps them learn more about the workplace, improving their knowledge of the company and productivity.

23. The COVID-19 pandemic is the key driver of remote work, which affected physical communication. However, not everyone was affected because about 45% of surveyed employees became even closer to their colleagues after COVID-19.

24. Besides the impact of remote workplace communication, 25% felt the connection was not strong. 34% of remote workers felt this, even more than 27% of workers on-site and 20% of workers on the hybrid model. Some individuals did not notice any difference, and part of these individuals are 28% on-site employees.

25. During meetings, it was found that 62% of individuals operating from their homes prefer to enable their cameras for real-time connections. This way, they can see one another, make gestures, and feel connected like they are in the real office space.

Number of Individuals on a Work-from-Home Model Measuring by State

Number of Individuals on a Work-from-Home Model

In the 2023 Forbes Advisor study, the number of individuals working from home varied from state to state and was massive. To elaborate further, these statistics hint at the performance, number, and percentage of those who worked from their homes, measured by states in the United States.

26. The list of the top 11 states with remote workers showed that the percentage of people who worked from home ranged between 20% and 24.2%.

27. Additionally, Washington leads the record as a state, with 24.2% of its workers operating daily via a remote work model. The next state on the list is Maryland, which ranks 2nd by 24%, and Colorado 3rd by 23.7%.

28. Massachusetts has the same rate as Colorado, with 23.7% of remote workers, and Oregon comes next in line with 22.7%. Virginia ranks number 6 with 22.3% of remote workers; New Jersey holds the seventh position with 22.1% of remote staff.

29. Mississippi has the tiniest percentage of its population working remotely. Of its 1.2 million workers, just 6.3%, or roughly 76,556 individuals, work remotely.

30. 31% of remote workers indicated a mixture in their tasks, confirming that jobs that should have been done at different periods were mixed with urgent deadlines. This hints at the importance of communication whereby the workers should stay in touch with the employers or company to know the right tasks they should work on at a particular time.

31. According to 52% of remote employees, digital communication improves team connections drastically. This implies that communication in remote teamwork can boost their connections, productivity, and expertise over time.

32. Employees who feel disconnected from work are three times more likely to think about quitting.

Communication Tools Statistics

Communication Tools Statistics

33. Despite the many ways we communicate these days, phone calls are still important. Workers find various methods effective, like instant messaging, video meetings, and internet-based phone systems.

34. Google Meet and Zoom are popular for video meetings, used by 46% and 40% of people, respectively.

35. Internet-based phone systems are becoming more popular, especially among those who work from home or do a mix of home and office work.

36. Different workplaces influence how people like to communicate. In the office, mobile phones are popular at 38%, landlines at 22%, and Zoom at 21%. 

37. Remote workers like Google Chat and Zoom equally at 22%, while 31% of those who switch between work at home and the office prefer Zoom, and 23% like Google Meet.

38. Regarding time spent on screens, 16% of people spend 21 to 25 hours each week on digital communication, about five hours a day on average.

39. Fifteen percent (15%) of people spend 16 to 20 hours on digital communication, 14% spend 11 to 15 hours, and 12% spend 6 to 10 hours.

40. However, only 5% fewer people spend 31 to 35 hours, and 2% even go beyond a typical 40-hour workweek.

41. The widespread use of digital tools has increased the expectation to always stay connected. About 25% of people always feel the need to be connected, and 35% often feel this way. In contrast, only 7% rarely feel this pressure, and 10% claim they never experience it.

42. 65% of workers look out for leaders with good communication skills because it is the most important quality of good leadership.

43. More than 40% of millennials prefer instant messaging for communication, while only 30% of those from other age ranges like communication.

Digital Communication Tools Statistics

Digital Communication Tools

Communication using digital tools can make people feel more stressed and burnt out, no matter where they work.

44. A survey found that 60% of the study participants felt burnt out because of digital communication. Interestingly, 70% of those who work remotely sensed this way. On the other hand, people who work in hybrid or on-site settings reported lower percentages of 56% and 49%, respectively.

45. Inefficient communication causes 44% of leaders to be blamed for workplace delays.

46. Employees aligned with their company’s goals are more than 3.5 times more productive.

47. Weak communication is a big obstacle to team success for 59% of employees.

48. Poor communication by every employee can cost a company $52,000.

49. Only 11% of the survey respondents said bad communication didn’t affect them. For most people, poor communication has negative effects. It affected their productivity (49%), job satisfaction (about half), and stress levels (42%).

50. Trust in leaders and teams decreased for more than 40% of the workers due to poor communication. Remote workers were hit hardest: 54% felt that it reduced trust in their leaders, and 52% thought it decreased confidence in their team.

51. In contrast, on-site workers, while still affected, didn’t experience as much erosion of trust: 43% for trust in leadership and 38% for trust in their team.

52. Nearly 29% of the survey respondents think bad communication is the main reason projects fail.

53. 74% of employees feel they don’t get enough updates about what’s happening in the company.

54. Companies lose a massive $62.4 million each year due to communication problems.

55. When employees are fully engaged, productivity can increase by 20-25%.

Why Workplace Communication is Vital

Why Workplace Communication is Vital

Communication at work is super important! It’s like the backbone of any successful company. By interacting with one another, you can share vital information that is helpful to the next person and vice versa. This, in return, makes everybody work better in the long run.

56. 69% of employees become more diligent and committed to their tasks each time bosses say nice, encouraging things about their work. A survey on workplace communication confirmed it. 

57. 85% of employees agreed they could work better if their employers shared updates about the company more frequently. It gives them a sense of relevance and importance and motivates them. Many employees would be glad to get more in touch with their seniors. It isn’t easy to achieve, even though some companies have friendly seniors. So, a few people (roughly 42%) claim that their organization is the best for proper communication.

59. The use of social technologies such as messaging apps can improve communication in the workplace. It can boost the efficiency and productivity of a workplace by at least 20% to 25%. This shows that interacting and communicating with every individual is important to ensure organizational productivity and growth.

60. Also, because of effective communication, up to 62% of employees can boastfully say that many things are happening in the company.

61. During many things, 40% of workers ascertained that their bosses did not care about them because they didn’t get any messages or calls from them. This laissez-faire attitude can bring down the workers’ spirits and make them workers motivated and productive.

62. 91% of the workforce believes that effective communication from the top down is crucial for success.

Advantages of Good Workplace Communication Statistics

Advantages of Good Workplace Communication

Advantage #1: Good Communication Motivates and Boosts Productivity

The benefits of good communication are numerous. Besides improved productivity, there are many other advantages of effective communication in the workplace. Let’s check out these statistics below to discover further:

63. When the COVID-19 pandemic broke out, roughly 8.6% of individuals working remotely were initially productive. This shows that productivity was not optimum during the first period of working from home. 

64. Surprisingly, 71% of these folks felt closer to their colleagues. This shows that staying connected and talking to each other helps in terms of seeking technical advice, assistance, support, and guidance.

65. According to studies, teams that communicate more often are likely to deliver more by at least 20% to 25% over time. This shows that teamwork with communication is one of the vital factors for productivity. 

66. Employees tend to deliver more when participating in open and inclusive workplace discussions. This means communication from the leaders to the employees can boost their productivity, triggering growth in the company or workplace. McKinsey Institute researched remote work, and they found this to be true.

67. About 72% of these leaders believe that good communication strategies boost their teams’ work, and more than half of the professional employees think the same way. Besides the work output, it promotes their social wellness and mental state. 

68. Sixty percent of the employers approached during the research confirmed that their employees are happier once they receive clear communication about their tasks. More than half of the workers support the claim, saying that clear communication makes their jobs more satisfying and easier to deliver.

Advantages #2: Communication in Workplace Boosts Engagement

In “State of the Global Workplace: 2023 Report,” a report by Gallup revealed that disengaged employees caused a massive $8.8 trillion loss in productivity worldwide due to poor workplace communication. However, the good news is that employee engagement within many organizations is beginning to grow, which means there will be fewer disengaged employees, more engaged staff, and reduced chances of massive loss across the world again. 

In 2020, the employee engagement rate was around 20%, which climbed to 21% in 2021. Again, in 2022, it reached 23% and is expected to increase further throughout 2023. To keep this positive trend going, Gallup emphasizes improving workplace communication. It’s all about ensuring employees and employers understand each other’s expectations.

69. Many leaders do not share their company’s core values and long-term goals with their employees. Several studies have confirmed this fact to be true.

70. A previous Gallup study revealed that engaged employees perform better by 17% compared to their less active colleagues.

71. Additionally, Bain & Company discovered that only the actively engaged employees deliver productively by a whopping 44% compared to others just playing along.

Advantages #3 Good Communication Enhances Employee Retention

Microsoft’s 2022 Work Trend Index picked up on a massive trend, “Great Resignation.” It turns out that 43% of workers are seriously considering changing jobs this year. This feeling is even stronger for younger folks, like those in Gen Z – 58% are considering switching roles.

72. Many employees (59%) quietly plan to leave their jobs in 2023.

73. Only a small percentage, just 23%, feel they’re thriving in their current positions. 

74. Shockingly, 18% are openly working against their company’s goals, which Gallup thinks might be as high as 51%.

So, here’s the big question: can better team communication help stop this trend? 

75. Research suggests engaged employees who care about their work are much less likely to leave. 66% of highly engaged employees have no plans to quit, while only 12% of disengaged employees feel the same. It shows that when people feel connected and engaged at work, they’re likelier to stick around. Communication plays a big role in making that happen!

76. Improving communication at work might help keep employees around for the long run. According to a report from the Achievers Workforce Institute in 2023, a whopping 79% of the people they talked to said they’d rather have a job where they feel respected, supported, and valued, even if it pays 30% less than a job that doesn’t offer these positive feelings. In other words, feeling appreciated and valued at work matters greatly to most employees, often more than a higher paycheck!

Advantages #4: Good Communication Facilitates Trust

77. In a recent study by the Workforce Institute at UKG, 74% of employees genuinely are interested in working for employers they can rely on without fear. 

78. Trust is a vital factor for growth and productivity in any organization. Moreover, one key builder is good communication. Statistics show that 63% of business executives and employees agreed that trust should be built from the root and should not have any assumptions attached. 

Particularly in India, a remarkable ninety percent of its working-class population agreed on the need to build trust from the root. However, in Mexico, only 37% shared this sentimentThe study also shed light on how low trust at work can negatively impact employees. For instance:

79. 22% of employees chose not to recommend their company to others due to trust issues.

80. 24% left their jobs because their employers didn’t trust them.

81. A significant 68% believed a lack of trust affected their productivity and effort. So, how can trust be built between employers and employees? According to the study:

  • You are responsible (54%) and reliable (48%) employees.
  • They are upholding honesty (36%).
  • You are engaging in active listening (28%).

82. Employees value dependable managers (52%) and honesty (34%). They also appreciate managers who give helpful feedback (25%).

83. Conversely, employees’ morale within such a setting is seriously affected when there is no openness and honest communication to foster trust. According to Accountemps, in a survey, 1/3 of the surveyed respondents agreed that their lack of honest and open communication can affect them negatively.

Medium of Communication in the Workplace

Medium of Communication in the Workplace

Nowadays, means of communication have upgraded from word-of-mouth methods to digital forms. We can now easily share information across more than one or two individuals, especially in workplaces with hassles. The statistics in this section explore the means of communication modern organizations use and how they work to favor the organizations:

84. Due to digital communication’s speed, reliability, and convenience, around 56% of CCOs (chief communications officers) rely more on modern communication technologies today. 

85. To support the fact above, it’s recorded that 62% of the communication mediums are set to improve the communication protocols amongst employees. 

86. Using mediums like phone calls and email messages increased by 20-50% compared to its usage rate in the last 20 years.

87. Around 85% of employees use different devices when interacting in their workplaces. To be precise, up to 44% choose computers, while 36% choose smartphones

88. The most common method of communication in workplaces is phone calls. More than ninety-five percent of workers use this method for faster, real-time communication. Nevertheless, many people say face-to-face communication is better because of its efficient nature and provision of instant feedback.

89. 62% of businesses across the globe make use of emails for communicating with their clients, potential customers, and returning visitors. Also, 31% use this method to contact their employees and colleagues for other purposes. Moreover, in today’s modern world, only 3% of businesses go for in-person meetings instead of digital communication mediums.

90. When the COVID-19 pandemic brought several restrictions, 81% of individuals working remotely turned to video conferencing tools to interact with their workplace. As a result, 63% made the most of the platforms, thanks to their speed, real-time delivery, and convenience.

Workplace Communication Challenges

Workplace Communication Challenges

Remote work difficulties persist, affecting how effectively colleagues communicate. This often leaves employees feeling isolated.

91. Post-COVID lockdowns, 32% of workers found communication significantly tougher in the past year. In contrast, 18% thought it had gotten better.

92. Inefficiencies are noticeable, with employees spending around 2.5 hours daily searching for crucial information.

93. Many workers (60%) find company meetings lengthy and unengaging. 

94. Shockingly, 39% have even fallen asleep during these meetings, and 73% often multitask. 

95. Communication leaders face challenges as well. According to reports, only six percent can tackle the fatigue of employee change. 

96. To add to this fact, the report shows that 63% of employees have missed important information sent to the inbox of a not present colleague.

97. Unclear goals bother 39% of employees, often because of insufficient communication.

98. Introducing social technology improves communication in 82% of businesses.

99. One-third of millennials expect feedback within 10 minutes when they contact their colleagues.

100. Collaboration is very important for 75% of employers.

101. Companies with effective communication strategies are 3.5 times more successful than their competitors.

102. Employees spend 28% of their working hours dealing with emails, which can slow communication.

103. Large companies with over 100 employees mostly use emails for communication, as stated by 90%.

104. Effective top-down communication is a key factor for success by 91% of the workforce.

105. On average, companies invest about $882 per year in communication training for each employee.

Employee Engagement Statistics

Employee Engagement

Employee engagement means employees care about their work. It makes them work better, stay at their jobs, and be happier. Companies craving growth must look to keep their employees engaged at all costs because it is a crucial factor. Doing this helps reflect employees’ commitment and fosters their willingness to contribute to the growth and developmental plans of the organization. One way to boost employee engagement is through effective and efficient internal communication. These can make the engagement levels of the employees higher.

106. 37% of participants in a 1,300 survey identified employee disengagement as a major challenge due to poor internal communication. 

107. While 85% of leaders prioritize employee engagement, only 1/3 of them put effort into engaging the employees. 

108. During the Covid-19 pandemic, 44% of executives believed they maintained engagement, but only 25% of employees agreed.

109. Employees who feel valued are 87% less likely to switch jobs

110. Surprisingly, only 18% of communication professionals spend more than half their time improving communication.

111. Ineffective communication also leads 55% of workers to spend unnecessary extra hours at work.

112. Surprisingly, 60% of businesses don’t have a steady communication plan within their teams; even among the 40% that do, about 12% don’t bother to check if it’s working well.

113. When employees criticize how their company communicates, they’re five times more likely to think their workplace lacks teamwork and productivity.

114. One out of five business leaders think they lose potential business deals due to poor communication among their staff.

Poor Communication at Work

Poor Communication

When communication falters in the workplace, it creates major problems for efficiency and harmony. Let’s dig into the impact and stats of this issue in organizations.

115. Notably, more than 70% of mistakes in organizations happen because of bad communication.

116. A study involving 400 big companies revealed they lose an average of $62.4 million each due to communication problems. Smaller businesses suffer losses, too, around $420,000 every year.

117. In the U.S., weak workplace communication has cost over $1.2 trillion. If nothing changes, this number might go even higher.

118. 80% of employees feel stressed because of poor communication at work. About 36% face difficulties because of it.

119. Bad communication makes employees unhappy and reduces their performance by 5%, resulting in a $32.5 million loss from $1 billion in revenue.

120. Surprisingly, 91% of workers think good communication is missing in their leaders, affecting their morale.

121. For 63% of employees, leaders not recognizing their achievements is a sign of poor leadership. Also, 57% blame unclear instructions and 53% say leaders not being available for discussions adds to the problem.

122. About 63% of many employees think about quitting their jobs because they are unhappy with how their company communicates with them.

123. A study involving more than 600 organizations found that 63.3% struggle more to keep existing staff than hire new ones. The main problem? Communication issues.

124. In the U.S., 40% of millennials prefer emailing when they talk to their clients.

125. About 42% of people in the survey said that different ways of communicating are the main reason why communication breaks down.

Bad Communication Affects Workplaces

Bad Communication Affects Workplaces

When communication isn’t good, it causes a lot of problems. It serves as a barrier to harmony and effectiveness in workplaces. Here, we are about to explore the effects and the stats involved in subpar communication practices in an organization.

126. Statistics show that over 70% of workplace mistakes happen because of poor communication.

127. According to a study, 400 big companies lose an average of $62.4 million each because of communication issues. Smaller businesses also fail a lot, up to $420,000 every year.

128. In the U.S., weak communication at work has cost over $1.2 trillion. And if things don’t improve, this number could go even higher.

129. Most employees (80%) feel stressed because of poor communication at work, and 36% face problems

130. Lack of communication leads to dissatisfaction and stress, causing a 5% drop in performance. This decrease results in a $32.5 million loss from a 1 billion dollars revenue.

131. Most (91%) of workers believe good communication is a crucial leadership quality often missing, leading to low employee morale.

132. For 63% of workers, not being recognized for their accomplishments signals futile leadership. 

133. Additionally, 57% say unclear instructions are a problem, and 53% think leaders not being available for discussions is a significant issue.

134. Many employees (63%) are considering quitting their jobs because they’re unhappy with how the company communicates. 

135. A study of 600 organizations found that 63.3% believe keeping employees is harder than hiring new ones, mainly due to communication issues. 

136. In the U.S., 40% of millennials like to email their clients. 

137. And 42% of survey participants say differences in communication styles are the main cause of communication problems.

The Top Three Reasons for Employees’ Departure

138. 54% of employees departed because they didn’t feel valued by the companies.

139. 52% of employees didn’t feel valued by their company’s manager.

140. And 51% couldn’t find where they belonged in the workplace.

Consequence of Bad Workplace Communication Statistics

Consequence of Bad Comm.

Consequence #1: Inadequate Communication Attracts Burnout and Decreased Productivity in Workplaces

The 2023 report “The State of Business Communication,” which Grammarly sponsored, has revealed that:

141. ½ of the employees become stressed due to workplace interactions and communication issues.

142. 34% are less satisfied with their jobs because of poor communication.

143. 30% feel less confident professionally because of misunderstandings.

144. 22% consider changing jobs because of communication problems.

145. Moreover, 43% of Gen Z participants said they wouldn’t want to work for a company where employees are unhappy.

146. Beyond the challenge of hiring new employees, employers need to understand that sick workers mean less work done due to increased stress.

147. According to a survey by ComPsych, 61% of U.S. employees are dealing with a lot of stress. This stress leads to: 

  • 41% of them lose 15-30 minutes of productivity daily.
  • 37%, losing up to an hour each day. 

148. The survey also found that conflicts with coworkers are the second biggest cause of work stress for 36% of people. This was just after stress from their workload, which affected 39% of the respondents.

Consequence #2: Lack of Communication at Workplace Causes Professional Failures

Poor communication has serious consequences at work. It often leads to professional failures, where people misunderstand their roles, causing projects to fail and tasks to be overdue. A report by Grammarly in 2023 showed that:

149. 93% of business leaders and 80% of knowledge workers believe their performance depends on clear communication from colleagues. 

150. Another survey by Fierce, Inc. revealed that 86% of respondents blamed poor communication for organizational inefficiencies. 

151. According to research by the Economist Intelligence Unit, weak workplace communication leads to incomplete projects (44%), low employee morale (31%), missed performance goals (25%), and lost sales (18%).

152. Moreover, this lack of clear communication also increases stress for 52% of people, as the Economist’s study found.

153. One of the most popular ways of gaining employees’ attention is via videos. There is proof that videos are more effective than emails or texts. Statistics show that 75% of employees choose to watch instead of read. Even with the massive 269 billion emails sent daily across the globe, only about 24% of them are opened by busy individuals.

154. Regarding video communication, 86.5% of employees use video calls at work. Among them, 55% participate in video calls every day.

155. In the past year, 74% of communicators used surveys to learn about employees’ thoughts.

156. Most HR staff and communicators (95%) use email to get feedback, but only 44% check if it’s working using email analytics.

157. Good communication is important for three-quarters of employees when they think about good leaders.

158. Surprisingly, 57% of employees feel their leaders don’t give clear instructions.

159. Many employees (68%) waste time because their workplace communication isn’t effective.

Consequence #3: Many Business’s Financial Status is Affected Due to Poor Communication 

The impact of poor communication on businesses, especially financially, can be daunting.

160. Studies show that communication problems cost every good-sized company up to $62.4 million each year.

161. A study estimated that poor communication could cause the United States to lose up to $2 trillion annually

162. There is a high chance that each worker could cause their organization to lose more than $15,000 because of communication challenges.

163. When an employee is not aware of the price of a service or product, he could render them at the wrong prices. This loss comes from poor communication and can sometimes damage the company’s reputation. Statistics show that 20% of business executives believed their ruined image was due to communication mistakes. As a result, they recorded massive losses that could range between $10,000 to more than $50,000.

164. The effect of poor communication has a way of hitting the customers of any organization that could communicate with their workers effectively. In 2023, 68% of customers turned to other organizations because they had a bad communication experience with their original organization.

165. The wrong use of words and poor communication create great disconnections between employees and their leaders. This is confirmed in the Axios HQ report.

166. 78% of leaders send vital messages they believe are clear and engaging, but they reverse to create significant disputes within the workplace.

167. Messages leaders believe are important may appear differently when they reach the recipients (the employees).

168. 77% of leaders send messages believing they are practical and relevant, but only 51% of employees find them clear and engaging. On the other hand, only 46% of the workplace believe the messages are useful or relevant.

Most Utilized Languages in Business Communication

Most Utilized Languages

In workplaces and beyond, talking and writing are very important. As more companies work with people from different countries, deciding on a language everyone understands is tricky. When everyone speaks the same native language, there’s no problem. However, picking a language that everyone feels comfortable speaking and understands in diverse teams is essential.

Business Languages in the United States (US)

169. About 78.5% of people in the US claim that English is their first language. The United States has no official language, so English is the most commonly used. Besides English, a lot of American citizens speak other languages. 

170. Statistics show that 69.21% of citizens speak Spanish, 2.13% speak Chinese, and others speak Tagalog, Vietnamese, Arabic, etc. 

171. Reports confirm that many students also opt for Spanish language classes to acquire it as a foreign language. This shows the importance of a foreign language or multilingual capability in the US organization.

172. Many universities and colleges are supporting multiple language learning. The top 5 languages students are rushing are Spanish, American sign language, French, Japanese, and German.

173. The shares by the percentage of these languages are 57.66%, 16.28%, 8.72 %, Japanese 5.07%, and 2.72%, respectively.

Business Languages in the United Kingdom (UK)

The United Kingdom wants to increase its languages. The UK is thinking about which languages to focus on. They’re looking at economic factors like exports, non-market factors such as diplomatic priorities, and balancing factors such as English proficiency in other countries. These are the languages UK citizens might need to learn for success in diverse workplaces.

174. In the UK, only 32% of people from 15 to 30 years old speak more than two languages. This is low when you compare it to the 80% of people in other European Union countries speaking more languages.

175. English is still the top language in global business, but Mandarin Chinese and Spanish are also important. With globalization and international connections, there’s a growing need for people to be multilingual in business.

Importance of Nonverbal Communication at Workplace

Nonverbal Comm

This is the act of expressing oneself without the other facets of the broader realm of human communication, like speaking or writing. Nonverbal communication, like its name, involves how we dress, move, use our facial expressions, and even our tone of voice. Here are the numerous elements of nonverbal communication in the workplace;

  • Appearance: The way someone dresses professionally
  • Movement: The way they move confidently during a speech, 
  • Facial Expressions: like when employers show disapproval through facial expressions, which is one of the vital forms of nonverbal communication.
  • Time: How fast someone responds to a message matters.
  • Vocal Qualities: Encircling volume, pitch, and inflection when giving a presentation
  • Physical Touch: like gripping the hand strongly during the handshake
  • Spatial Positioning: the physical proximity that hints at people’s attitudes towards others.

Understanding these nonverbal cues is crucial in today’s workplaces.

176. According to statistics, 93% of communication is nonverbal. 

177. In a study, researchers such as Mehrabian and co-author Morton Wiener found that when people get mixed messages (when words and intentions don’t match), they pay more attention to body language (55%).

178. They also pay attention to the tone of voice (38%) to understand what’s being said. 

179. Only 7% of the messages are understood when the message and body language don’t match come from the actual words spoken. 

180. This is where the famous 93% statistic comes from. But it’s important to remember this rule doesn’t apply to every situation.

Statistics On Nonverbal Communication in The Workplace

Stats On Nonverbal Comm.

Recent studies about nonverbal communication at work have shown some issues. One survey with 150 participants, although small, revealed some interesting findings:

181. Most people, 85%, think it’s really important to maintain eye contact in business talks. 

182. 70% also mentioned that facial expressions, especially smiling, matter greatly in business conversations. 

183. Plus, 55% feel confident understanding emotions shown through specific facial expressions.

But the main things we learned from this study are how nonverbal cues influence our work conversations:

184. 75% of respondents had a deficiency in understanding adaptive facial signals.

185. 70% of employers failed to grasp the potential importance of nonverbal signals.

186. 65% lacked training in essential soft skills.

187. 55% of respondents suffered cultural disparities.

188. 40% of people lacked interpersonal communication skills.

189. Nearly 80% of the workforce wants to know what’s happening in the company. Good internal communication is the only way to make this happen.

190. Changes in the organization greatly impacted work and communication, as 66% of employees weren’t properly informed.

191. When managers don’t communicate well, 44% of employees think it leads to project failures, and 31% say it affects their performance targets.

Barriers to Nonverbal Communication in the Workplace

Barriers to Nonverbal Communication

Expressing ourselves without words, also known as nonverbal communication, involves body language and facial expressions, which are very important at work. It can change how people understand and react during conversations. Research shows that a big part of face-to-face talk is about these nonverbal signals, showing just how crucial they are in our professional lives. Based on the Economist reports regarding communication challenges at workplaces,

192. Different communication styles cause a lot of misunderstandings, as reported by 42% of people in the survey. These differences include how different generations and job roles prefer to communicate

193. When people started working remotely, there was a chance that it could affect how they spoke. Interestingly, 54% said it didn’t change anything

194. Also, 21% of participants found remote work a bit challenging.

195. 6% found it very hard to communicate.

196. On the other hand, 12% felt that remote work made communication easier.

197. Another study found that 64% of communicators believe sharing the company’s plans and values is crucial.

198. 74% of employees miss important company information, making them less engaged.

199. For 53% of HR professionals and communication experts, getting teams excited about the company’s goals is important.

200. Amazingly, 90% of employees want updates from their bosses every week. This motivates them and helps them connect better with the company’s vision. People like having personal talks with their bosses every week, too.

201. Many business leaders, a significant 69%, don’t communicate properly with their teams.

202. Even though almost 86% of employers struggle with communication issues, they spend half their hours on communication.

203. Nearly 70% of business leaders and employers don’t communicate effectively with their teams.

Individuals Preferred Way of Communication at The Workplace

Individuals Preferred Way of Comm.

People at work have different ways of talking depending on whether they’re in charge. But managers and regular employees still want similar things and expect the same result from their workplace conversations.

Managers Prefer Not to Give Feedback

Managers find it hard to give feedback, as shown in a survey with 2,058 US adults:

204. It found that 69% of managers feel uncomfortable talking face-to-face with employees.

205. Among them, 37% struggle, especially when giving tough feedback.

206. Many employees (only 18%) get their communication skills evaluated during performance reviews. 

207. Also, only half of employees fully understand what their bosses expect from them. This confusion arises because only 14.5% of managers feel confident about giving feedback.

208. Statistics have it that 86% of workers encounter challenges regarding effective communication. Yet, these workers put in more effort to improve their communication skills.

Employees Prefer Receiving Feedback

Interestingly, employees appreciate feedback, even as managers are reluctant to give it. Truthfully, feedback is a very important catalyst for every employee’s success:

209. According to the Harvard Business Review, about 72% believe their performance could improve with corrective feedback.

210. Constructive criticism not only boosts productivity but also reduces stress. Employees who get feedback are 17% less stressed, according to the achiever’s report on Empowering Employee Wellbeing in the new world of work.

211. Employees don’t just want feedback; they also want to share their thoughts via upward communication. When employers act on employee feedback, people are 37% less likely to look for new jobs this year, according to the Achiever’s Workforce Institute’s current report on the engagement and retention of employees.

212. Gallup’s recent report shows that many workers (41%) think changing workplace culture is the key to solving the problem of employees silently quitting their jobs; however, approachability remains the challenge.

Employees Like Recognition 

Employees appreciate being acknowledged for their hard work. They love to be recognized, praised, and corrected by the employees. 

213. 90% of them find recognition motivating, making them want to put in more effort. 

214. When employees are genuinely recognized, it strengthens their bond with colleagues. According to Achiever’s Workforce Institute’s current report, this is true for 45% of employees

215. Conversely, only 7% of those who never receive recognition feel connected to their peers.

216. The mismatch in leader-to-employee communication highlights a big problem. Until leaders and employees agree on good communication, businesses will keep losing money because of these misunderstandings.

Employee Recognition and Peer Connection

217. Employees who were never recognized have a 7% peer connection

218. Employees recognized annually have 13% peer connection

219. Quarterly recognized employees have an 18% connection with their peers

220. Workers who were recognized monthly by their employers have a 30% strong peer connection

221. The employers with the highest peer connection were recognized weekly by the employers. Also, a study by Vantage Circle shows how important it is to recognize employees. 

222. 60% of the people in the study said they prefer recognition as a way to do better at work. When employees don’t feel recognized, they often think about leaving.

Business-Related Data

223. Knowing what’s happening in a company is important for employees. The trade press services’ current report found that 85% of employees feel motivated when regularly updated about company news. 

224. But surprisingly, 74% of employees think they miss important news at work. 

225. According to a report by Axios HQ, almost half of leaders struggle to understand what news is important to employees and stakeholders. They believe updates on company culture, new hires, and company goals are crucial.

226. However, employees think news about changes in processes and policies is more important, followed by updates on company goals and employee-related topics like;

  • Culture and values.
  • Individual operations like DEI initiatives or benefits.
  • Personnel updates like new employees’ hiring and departure.
  • Organizational goals like new plans and initiatives.
  • Business updates on products, projects, and clients.
  • Operational alterations regarding policies and processes. 

This mismatch in priorities leads to a big difference in perception. 

227. While 66% of leaders think they are in sync with employees, only 44% of employees feel the same way

228. This shows a communication gap in many companies, with 60% lacking a long-term communication strategy.

In the Job Market, Employers Highly Value Good Communication Skills

Employers Highly Value Good Communication

229. A study found that 73% of employers seek candidates with strong written communication skills. 

230. Employers also want candidates who can think critically, communicate clearly, and solve complex problems, with 93% expecting these skills in potential hires.

231. Effective communication skills benefit not just employees but also companies. Businesses led by people who communicate well experience a 47% higher return for shareholders over five years.

Everyone Wants to Be Listened To

Feeling heard at work is important. When people feel listened to, they are 4.6 times more empowered to do their best. 

232. However, 16% of workers feel unheard, and 14% feel disconnected, yet they still manage to excel.

233. Unclear communication can cause stress, affecting 69% of workers in the past year

234. This problem is more significant for neurodivergent employees (75%) than neurotypical individuals (64%), as shown in the State of Business Communications 2023 report.

Everyone Likes Utilizing Collaboration Tools

When it comes to communication tools, while email is still widely used, online messaging tools like Pumble are becoming popular. 

235. According to the project.com current report on communication, emails have become a common communication tool as 62% of clients and 31% of coworkers utilize it

236. About 11% of people use them for talking to clients, and they’re also used for team communication alongside project management tools.

237. Many use online messaging tools for internal communication (30%) and project management (15%). 

238. The main aim of good communication at work is to improve collaboration.

239. The Queen’s University of Charlotte infographic report shows employers value collaboration and teamwork. 75% of them think these are key to a successful business. This was confirmed by a survey of 1100 American companies conducted by the Institute for Corporate Productivity and Babson’s college professor, Rob Cross.

240. The studies showed that companies promoting collaborative work are five times more likely to do well.

241. Unsurprisingly, based on Microsoft’s current survey involving 1800 business leaders and 2700 employees, 85% want tools that work well together, making work easier.

242. 64% say their tools don’t integrate with their organization’s processes,

243. 59% feel their current tools don’t match how their teams like to work.

244. 72% desire collaboration tools that are compatible with others and facilitate seamless work across platforms.

245. In summary, 86% of surveyed workers prefer tools that make information easily accessible to everyone in the organization.

Every Generation Have Their Preferred Type of Workplace Communication

Preferred Type of Work Comm.

People from different generations like different ways of communicating at work. Whether they’re from Generation Z, Millennials, Generation X, or Baby Boomers, their preferences in the workplace vary. This was evident in the State of Business Communications 2023 report, which showed that different generations experience stress due to unclear communication differently. The report shows that Millennials have a 75% level of experiencing anxiety, Gen Z has a 72% level of anxiety, Gen X has a 67% of anxiety level, and baby boomers have a 56% of anxiety level.

How Gen Z Prefers Communicating in the Workplace

Let’s take a closer look at how different generations prefer to communicate at work.

246. Firstly, Generation Z, born from 1997 onwards, is often called Zoomers. Despite being digital natives, they surprisingly favor face-to-face communication in the workplace, even though they primarily use online communication in their personal lives.

247. In the hybrid workplace, many Zoomers felt their connections suffered, with 59% expressing this concern

248. They also lack confidence due to poor communication, feeling this way more than any other generation (42%)

249. Interestingly, more than half of Zoomers (50%) believe face-to-face communication is the most effective, even though in-person workplace interactions have decreased significantly.

250. However, the project.co annual communication stats show that face-to-face communication between colleagues is declining.

251. As of 2021, it declined to 223%; in 2022, it dropped again to 12%. This year, face-to-face communication at the workplace has reduced to 7%, hinting that it could no longer be used in the years to come.

252. Gen Z likes to use different communication tools for communication at workplaces. One category of these tools is chat tools, and the report shows that 92% are still utilizing them to date.

How Millennials Like to Communicate at the Workplace

253. Millennials are those born between 1981 and 1996, meaning they are also digital natives. However, about 95% of these age categories are unfamiliar with phone calls because they believe they can consume time. This means that they prefer physical communication to digital mediums.

254. An 8×8 report on Millennials showed that about 60% value tools that save time. Conversely, about 43% focused on the tools that foster effectiveness. This indicates that the preferences of millennials may vary, but they are mutually leaned towards efficient communication.

255. Despite workplace communication challenges, Grammarly’s 2023 report revealed that nearly half (48%) of millennials experienced strains in their connections due to the hybrid work setup. Surprisingly, this generation was the second most likely, after Generation Z, to consider their company’s communication effective, with 68% expressing this sentiment.

256. In terms of preference for communication, millennials deviate from face-to-face interactions. Instead, 55% opt for internal communication software and email, while 28% choose in-person conversations. They also want to utilize mobile technology and cloud-based solutions to enhance collaboration.

Gen X Preferred Means of Communication in Their Workplaces

Generation X, born between 1964 and 1980, pioneered embracing digital technology and tools like email at work. For this reason, they value quick and concise messages over lengthy ones, appreciating the ease of sending and receiving brief communications.

257. In the findings by “The State of Business Communication 2023,” 57% of Gen X workers want better tools to emerge in the long run

258. 40% of this age group experience written miscommunications every week. This highlights the current challenges they come across when communicating in their workplace.

Baby Boomers’ Best Means of Communication at Workplace

Baby Boomers' Best Means of Comm

259. Baby boomers are those within the age group of 1946 to 1965. These individuals met the telephone era and preferred face-to-face interactions in their workplaces. Even though email is a popular communication medium, only 93% of this age group use it daily

260. Surprisingly, 46% of Baby Boomers use digital tools for video conferencing. This indicates their ability to adapt to digital technology.

261. Baby Boomers encounter fewer cases of misunderstandings and communication problems in their workplace. This suggestion came from Grammarly’s 2023 report. This shows that they can balance traditional and digital communication methods. In other words, they are versatile and can adapt to tools in today’s modern workplaces.

262. Regarding support tools, 40% of Baby Boomers expressed the need for better tools, a lower percentage than 65% of Millennials. 

263. Additionally, 30% of Baby Boomers faced weekly written miscommunications, significantly lower than the 60% experienced by Gen Xers and Millennials. This suggests that Baby Boomers encounter fewer challenges in written communication regularly.

264. About 28% of Baby Boomers reported a decline in their connections due to the hybrid work setup, a significantly lower number compared to 59% of Gen Zers who experienced similar challenges.

265. In the broader context, Baby Boomers adjust well to the modern workplace, which is evident in their openness to new work models. Surprisingly, recent research shows that Baby Boomers are 15% more likely to seek remote work opportunities than other generations.

Workplaces are diverse, reflecting varied communication preferences among employees. Some prioritize efficiency through emails or messaging apps, while others value face-to-face interactions for clarity and building relationships. Current data suggests a growing reliance on digital tools, especially in hybrid or remote work settings.

Communication Tools People Utilize at The Workplace

Tools People Utilize at The Work

Our choice of communication tools at work significantly impacts how efficiently we convey our messages. Let’s explore the statistics related to workplace communication devices today.

266. According to the CMSWire report, 85% of employees utilize various communication devices. Remarkably, 32% of them use three or more devices, valuing this approach’s flexibility.

267. In terms of the specific devices used, people often communicate through computers (44%), smartphones (36%), tablets (16%), and desktop phones (5%).

268. When it comes to voicemails, 82% of people prefer text messages because they find them more convenient for quickly finding the information they need

269. In the latest Communication Statistics 2023 report, it was revealed that internal communications are mainly done through emails (31%), online chat tools like Pumble (30%), and project management tools (15%).

270. However, they often contact clients via email (62%), online chat tools (11%), project management tools (11%), phones (9%) and face-to-face interactions (3%).

271. It’s no surprise that meetings are often considered time-wasting, with 60% of people seeing them that way, as reported by project.co. 

272. Additionally, emails are widely used for external communication because online messaging tools are usually reserved for internal discussions.

Employee and Employer Preferences of Communication Platform

Preferences of Comm. Platform

Regarding communication preferences, a recent report from Grammarly highlights an interesting trend. Business leaders tend to emphasize certain aspects more than their employees do:

273. 74% of leaders focus on the content of the message (compared to 63% of employees).

274. 66% of leaders prioritize the communication platform (while only 36% of employees find this crucial).

275. 63% of leaders’ stress tone and empathy (important to 54% and 46% of employees, respectively).

276. 60% of leaders highlight the mode of communication (this ranks lower among employees, at 38%).

However, employer and employee perspectives seem more aligned when it comes to actual information-sharing methods. For instance;

277. 49% of organizations use ad hoc emails for internal communication, a method preferred by 40% of people, as revealed by the Communications Report 2023 from Axios HQ.21

278. Many workplaces choose meetings as their primary method of communication. Statistics show that 36% of organizations use this method, and in addition to this, 33% of individuals who were surveyed also preferred this medium

279. About 25% of organizations make use of recurring newsletters as a means of communication with employees. This method is slightly preferred by 27% of the organization’s workers. 

280. Additionally, 22% of workplaces make use of Intranet for communicating with employees. According to a survey, only 16% of the respondents prefer this method.

Conclusion

The statistics explored so far show that it is important that an organization should strike a balance in their operations to foster efficiency and productivity in their workplace, especially when it comes to communication. Since effective communication is significant for growth, productivity, and efficiency, its challenges should be addressed to prevent the consequences that follow poor communication.

This points out that leaders must be careful with their word choices and message tone when communicating with their employees. Also, employees must learn to adapt to different environments and leaders to avoid developing negative sentiments that could affect their mindset and communication. Therefore, leaders must keep an open and honest interaction train for their workers while the workers maintain respect and integrity during such provisions.

Frequently Asked Questions

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Question & Answers (2)

Have a question? Our panel of experts will answer your queries. Post my Question
  1. Hi Susan,

    Your post on workplace communication is eye-opening 🤔. It’s clear that empathy and clarity are vital for employee confidence and productivity. The stats on digital communication leading to fatigue resonate with many.

    In my experience, Organizational Network Analysis (ONA) can help by mapping communication patterns, identifying bottlenecks or isolated teams, and fostering better connections.

    How have you seen companies integrate ONA to enhance communication strategies?

    • Hi Lucia,

      Thank you for the comment, we appreciate it.

      I’m briefly familiar with ONA from the perspective of information architecture and decision flow. Now that you mention it, it does seem likely that it would also facilitate workplace communication!

      Hope you have a great day,

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Susan Laborde Tech Writer

Susan Laborde Tech Writer

Susan Laborde researches the latest technology trends in an ever-changing tech landscape to provide comparisons, guides, and reviews that are easy to understand for readers. When taking a break from being a tech word wizard, she plays games with her baby.

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