Best VoIP Australia | Top 8 VoIP Phone Services Reviewed and Compared for 2022

The best Australia VoIP services let you make unlimited local calls via the internet from your PC, desktop, mobile phone, or a dedicated VoIP phone. In addition, they allow you to send SMS messages, host video conferences, share files with your team members, and streamline business communication.

In this guide, we’ve reviewed and compared the best VoIP providers in Australia, looking at their functionality, connection stability, security, pros & cons, and pricing to put together a list of the top 8 VoIP services. Read on to discover how providers like RingCentral, Nextiva, and 8×8 can help you connect with your friends, loved ones, customers, and business partners all over the globe.

Best VoIP Australia | Our Top 8 Shortlist

To get the best Australia VoIP service and ensure you’re getting the most value for your money, you need to research and compare all your options. Our research has clearly shown that the #1 choice for the best VoIP in Australia is RingCentral, but here’s a quick breakdown of all the top VoIP service providers, so you can make an informed decision:

  1. RingCentral — Overall, the Best Cheap VoIP in Australia | Try it Today Risk-Free With the 14-Day Free Trial.
  2. Nextiva — Best Business VoIP in Australia for Team Collaboration | Offers a Solid 14-Day Money-Back Guarantee.
  3. 8×8 — Most Secure Australia VoIP With Dedicated APIs for Easy Integrations | Test it With the 30-Day Free Trial.
  4. Phone.com — A Fully HIPAA Compliant Australia VoIP | Test It Risk-Free With the 30-Day Guarantee.
  5. MightyCall — Best VoIP in Australia for Interactive Voice Response, Custom Greetings, and Music on Hold.
  6. VoIPLy — The Cheapest VoIP in Australia, Great for Both Personal and Business Use.
  7. DialPad — Best Cloud-Based VoIP Solution for Small Business | Offers Unlimited Video Conferencing.
  8. Ooma — Leading Residential VoIP Phone Service and a Decent Business VoIP Solution.

The Best VoIP Services in Australia 2022 | In-Depth Reviews

When choosing a VoIP, it’s important to understand what features and functionalities different providers offer. You don’t want to end up overpaying for a service and only using about 20% of what it offers or paying for a VoIP service provider that lacks the crucial features you need.

Here are our in-depth reviews of the best VoIP services in Australia, so you can choose the one that’s best for you.

1. RingCentral — Overall, the Best Cheap VoIP in Australia in 2022

RingCentral is a powerful, feature-rich VoIP service provider that’s ideal for both small businesses and huge enterprises. It’s cloud-based, so you can set it up and start leveraging RingCentral’s functionality in less than a day.

RingCentral's interface | Best VoIP Australia

With RingCentral, you can connect with customers in over 100 countries, send SMS messages from a single, unified business phone number, and host an unlimited number of video conferencing events — internal meetings, client meetings, and webinars.

When it comes to VoIP phone services, RingCentral offers everything from call routing and IVR (interactive voice response) to phone system administration, analytics, and reporting. You can also access your account from any device, so you can easily make, receive, and manage calls both in the office and on the go.

What makes RingCentral one of the best VoIP business solutions is the fact that it seamlessly integrates with your workspace (Salesforce, Google, Microsoft), project management tools, and CRM systems you rely on.

RingCentral also provides a wealth of data regarding outgoing and incoming calls, file sharing, and team communication, giving you valuable insights that can help you facilitate communication and streamline your business workflows.

Pros:

  • A cloud-based application that’s accessible from any device
  • Lets you connect to customers in over 100 countries
  • Advanced VoIP features and valuable call insights
  • Unlimited video conferencing, online faxing, and file sharing

Cons:

  • Your card is automatically charged after the free trial period
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $19.99/user/month 1. Cloud VoIP

2. SMS Messaging from One Unified Business Number

3. Online Faxing

4. File Sharing

5. Video Meetings

14-day free trial Refunds available only for accounts with up to 20 users

 

2. Nextiva — Best Business VoIP in Australia for Team Collaboration 

Nextiva is a VoIP phone service specifically designed to facilitate modern work. It allows you to easily unify all business communications in a single app through VoIP phone calls, video conferencing, and live chat.

Nextiva's Interface | Best Business VoIP Australia

Nextiva supports CRM integrations, provides valuable real-time call analytics, and allows you to send unlimited business SMS messages and host video conferences. All Nextiva packages also include a free toll-free number, virtual voicemail, and an auto attendant.

The best part about Nextiva is that you can easily connect it to all existing on-premise phones and set it up within a single workday. With advanced call routing, you’ll also be able to easily transfer calls to the right person and department, which ultimately saves a ton of time and improves the overall customer experience.

Nextiva offers dedicated apps for Windows, macOS, Android, and iOS phones, so you’ll also be able to make VoIP calls, send SMS messages, and host video meetings from any device with internet access.

In addition to VoIP features, Nextiva lets you connect with every member of your team through team chats, video, and audio. Plus, you’ll be able to share business documents, schedule meetings, and assign tasks to individual team members.

Put simply, Nextiva is more than just a VoIP service provider — it’s a powerful, comprehensive business communication software that makes communication and collaboration ten times easier.

Pros:

  • Dedicated apps for every device
  • Real-time call analytics
  • Unified business communication that includes VoIP, SMS, video conferencing, and file sharing
  • CRM integration, calendar, notes, and file management in a unified dashboard

Cons:

  • Users have complained about poor customer service in the past
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $18.95/user/month 1. VoIP Phone Calls

2. Unlimited Video Conferencing

3. Online Faxing

4. Team Collaboration

5. Call Analytics

6. CRM Integration

N/A 14 days

 

3. 8×8 — Most Secure Australia VoIP With Dedicated APIs for Easy Integrations 

8×8 is a comprehensive cloud-based business communications platform that offers VoIP calls, video meetings, SMS, and team chat.

8x8's interface | VoIP Australia

Besides this, it’s intuitive and easy to integrate with the tools you’re already using, such as Microsoft Teams, Google Workspace, Zendesk, Salesforce, HubSpot, FreshDesk, and many other applications.

All communication that goes through 8×8 is end-to-end encrypted, so you can be sure that your sensitive business data is 100% safe and secure.

On top of that, 8×8 closely follows all global and local compliance guidelines, which makes it ideal for medical practices, law firms, insurance companies, and other businesses where data safety and client confidentiality are of top priority.

In addition to VoIP phone calls, SMS, faxing, and video conferencing, 8×8 lets you use local numbers to put your business on the map for local queries and ensure your customers can easily find you and get in touch with your team when googling any services your company offers.

If you opt for 8×8, you’ll also be able to leverage advanced analytics to manage your workforce more effectively, enhance your customers’ experience, and make smarter, data-backed business decisions.

Pros:

  • HD video and audio conferencing for up to 500 participants
  • Team performance and call analytics
  • Easy integration with your existing software stack through dedicated APIs
  • End-to-end encryption of all communication

Cons:

  • Can only make calls to 48 countries
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $15/user/month 1. High-Quality VoIP Phone Calls

2. HD Video and Audio Conferencing

3. CRM Integration

4. End-to-End Encryption

5. Performance and Call Analytics

30-day free trial 30-day refund period for users that haven’t used the app for longer than 5 hours

 

4. Phone.com — A Fully HIPAA Compliant Australia VoIP 

Phone.com is one of the easiest-to-scale VoIP apps on the market. While most VoIP service providers lock you into a single subscription tier, Phone.com lets you mix and match users between three different tiers — Basic, Plus, and Pro.

Phone.com | Australia VoIP on different devices

This means that you’re only paying for the functionality you use, so you’ll end up saving a ton of money in the long run since only a handful of managers and executives will use the app’s most advanced features.

With Phone.com, you get a VoIP that lets you make phone calls, send SMS messages, and host video conferences on any device. This provider also offers multiple advanced VoIP features, such as voice tagging, call transcription, and a dial-by-name directory.

The Phone.com app features a web-based administration panel that you can access from any device, allowing you to make system changes on the fly and add or remove users in seconds. The app is also fully HIPAA compliant, so it’s an ideal solution for medical practices.

In addition to VoIP features, Phone.com offers the services of a US-based live receptionist. While on the expensive side, they can help your business get through high call volume periods by answering calls, scheduling appointments, routing calls to the right department and blocking spam calls.

Pros:

  • Fully HIPAA compliant
  • You only pay for the features you use
  • Offers all the basic VoIP features, as well as a few advanced ones
  • Allows you to make changes and add users through a web-based admin panel
  • Can connect your business with a US-based receptionist

Cons:

  • Doesn’t offer a free trial
  • No screen-sharing functionality on mobile
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $11.99/user/month 1. VoIP Phone Calls and Messages

2. Call Transcription

3. Browser-Based Video Conferencing

4. Dial-by-Name Directory

5. Fax from Phone

6. HIPAA Compliance

N/A 30 days

 

5. MightyCall — Best VoIP in Australia for Interactive Voice Response, Custom Greetings, and Music on Hold 

MightyCall is a powerful business virtual phone system that makes it easy to connect to and establish meaningful relationships with your customers.

MightyCall Australia VoIP App Dashboard

In addition to all the standard VoIP features (phone calls over the internet, call forwarding, and call screening), MightyCall lets you record custom greetings your customers will hear whenever they dial your business numbers. In fact, you can choose between several pre-made greetings or upload your own audio for a more genuine, personalized greeting.

You’ll also be able to leverage multi-level IVR (Interactive Voice Response) to create an audio menu, letting your customers choose the reason for calling and ensuring they’re automatically connected to the right person and department.

MightyCall is compatible with all devices and offers dedicated mobile apps for iOS and Android. You can use it to make and receive calls from anywhere in the world, listen to recorded calls, review your voicemail, and manage your business communications both in the office and on the go.

What we love about MightyCall is that it seamlessly integrates with the vast majority of popular CRM solutions, as well as a myriad of other applications like Zapier and even WhatsApp. This makes it easy to implement into your existing workflow and streamlines communication with clients, team members, and departments.

Pros:

  • Custom call greetings
  • Multi-Level IVR for an audio menu
  • Dedicated mobile apps for iOS and Android
  • Vanity numbers, call screening, and auto-receptionist

Cons:

  • No video conferencing or online faxing
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $15/user/month 1. Caller ID and CNAM

2. Custom Greeting and Music on Hold

3. Multi-Level IVR

4. Call Queues, Transfer, and Forwarding

5. Admin Dashboard

6. Visual Call Flow Configuration

7-day free trial Doesn’t offer refunds

 

6. VoIPLy — Cheapest VoIP in Australia, Great for Both Personal and Business Use

VoIPLy is an excellent VoIP phone service solution for both businesses and homeowners. Regardless of which plan you choose, you’ll have access to HD phone calls over the internet, call forwarding, emergency calls, and voicemail-to-email functionality.

VoIPLy Australia VoIP Phone on Different Devices

You can also take advantage of the Extra Line feature to set up an additional line that leverages your Wi-Fi or mobile data to make phone calls to over 50 countries across the globe. There are dedicated VoIPLy apps for desktop PCs, macOS laptops, and Android devices, so you can access your VoIPLy account from any device you’re using.

The VoIPLy business package includes a myriad of useful features, such as a ‘ring group’ that lets team members take turns when answering phone calls, an auto attendant to transfer calls without a receptionist, audio conference calling, simultaneous ring, and many others.

In addition to VoIP phone services, VoIPLy offers 3 different VoIP phones to choose from — all at affordable prices. In fact, VoIPLy is one of the cheapest VoIP providers in Australia, with residential plans starting from as little as $7.16/month and business plans starting from just $11.16/month.

Another reason to opt for VoIPLy over other providers is the superb security it offers. The app’s security system ensures you’re protected on the physical, network, and application levels, ensuring that nobody can intercept your phone calls or access your call data.

Pros:

  • It’s affordable
  • Unlimited calls to over 50 countries
  • Dedicated apps for Windows, macOS, and Android
  • Offers state-of-the-art security
  • Over 50 powerful features for businesses

Cons:

  • No free trial
  • No video conferencing
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $7.16/month 1. Unlimited Calls to Over 50 Countries

2. Ring Groups and Simultaneous Ring

3. Voicemail to Email

4. Auto Attendant

5. Audio Conference Calling

N/A 30-day money-back guarantee

 

7. DialPad — Best Cloud-Based VoIP Solution for Small Businesses 

DialPad is a cloud-based VoIP phone service with built-in video conferencing and messaging capabilities. In addition to receiving and making HD phone calls over the internet, you can use DialPad to forward, record, and route calls, set up customized voicemail greetings, transcribe voicemail, and manage team communications.

DialPad VoIP Australia

Even with the basic plan, you’ll be able to host an unlimited number of video conferences with DialPad, as well as integrate the VoIP service with your Google Workspace or Microsoft 365 account, so you can easily import your existing contacts.

The Pro and Enterprise plans add quite a few advanced features to the mix, such as global SMS capabilities, CRM integration, ring groups, and priority support.

One of the main advantages of DialPad is that it supports number porting, allowing you to use your existing phone or VoIP numbers and port them to the new cloud platform with no interruption to your business services.

Pros:

  • Easy to deploy and integrate with the apps you’re already using
  • Allows you to port existing phone and VoIP numbers to the new cloud platform
  • Unlimited video conferencing
  • AI-powered voicemail transcription
  • Screen sharing on both desktop and mobile

Cons:

  • Occasional call drops
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $15/user/month 1. Unlimited Calling, SMS, and Video Conferencing

2. Call Forwarding and Routing
Ring Groups

3. Number Porting

4. CRM Integration

14-day free trial

Non-refundable

 

8. Ooma — Leading Residential VoIP Phone Service and a Decent Business VoIP Solution

Ooma is a VoIP service provider that offers both a business phone system and a residential VoIP service.

Ooma Australia VoIP Calling App

The business package includes free local phone numbers and a free toll-free number, a virtual receptionist, multi-ring functionality, and ring groups to equally distribute incoming calls between team members.

You can use the Ooma Office Pro app on your desktop PC, laptop, and even your mobile phone to connect with your team members and customers with ease — this makes it ideal for remote and hybrid teams.

The app features call forwarding, virtual extensions, voicemail, online faxing, video conferencing, video call recording, and a myriad of other features to facilitate business communications.

If you’re interested in residential use, you can get Ooma Telo for as little as $99. The best part about it is the fact that you’re only paying applicable monthly taxes and fees, while the VoIP service itself is free.

In other words, there’s no monthly subscription, so you’ll only pay the low rates associated with the international calls you make. Additionally, thanks to Ooma’s 30-day guarantee, you’ll have a full month to test it out in practice to see if it’s the right VoIP service provider for you.

Pros:

  • Compatible with all devices
  • Unlimited video conferencing and video recording
  • Ring groups and multi-ring functionality
  • Virtual receptionist and music on hold
  • Affordable residential VoIP phone service

Cons:

  • Not the most reliable — users report technical issues and calls dropping
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
Residential — Free + taxes and fees

Business — From $19.95/user/month

1. 3-Way Calling

2. Ring Groups

3. Multi-Ring

4. Virtual Receptionist and Faxing

5. Video Conferencing

6. Voicemail-to-Email

N/A 30 days

 

Best VoIP Australia Comparison Table

VoIP Service Provider Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
RingCentral From $19.99/user/month 1. Cloud VoIP

2. SMS Messaging from One Unified Business Number

3. Online Faxing

4. File Sharing

5. Video Meetings

14-day free trial Refunds available only for accounts with up to 20 users
Nextiva From $18.95/user/month 1. VoIP Phone Calls

2. Unlimited Video Conferencing

3. Online Faxing

4. Team Collaboration

5. Call Analytics

6. CRM Integration

N/A 14 days
8×8 From $15/user/month 1. High-Quality VoIP Phone Calls

2. HD Video and Audio Conferencing

3. CRM Integration

4. End-to-End Encryption

5. Performance and Call Analytics

30-day free trial 30-day refund period for users that haven’t used the app for longer than 5 hours
Phone.com From $11.99/user/month 1. VoIP Phone Calls and Messages

2. Call Transcription

3. Browser-Based Video Conferencing

4. Dial-by-Name Directory

5. Fax from Phone

6. HIPAA Compliance

N/A 30 days
MightyCall From $15/user/month 1. Caller ID and CNAM

2. Custom Greeting and Music on Hold

3. Multi-Level IVR

4. Call Queues, Transfer, and Forwarding

5. Visual Call Flow Configuration

7-day free trial Doesn’t offer refunds
VoIPLy From $7.16/month 1. Unlimited Calls to Over 50 Countries

2. Ring Groups and Simultaneous Ring

3. Voicemail to Email

4. Auto Attendant

5. Audio Conference Calling

N/A 30-day money-back guarantee
DialPad From $15/user/month 1. Unlimited Calling, SMS, and Video Conferencing

2. Call Forwarding and Routing
Ring Groups

3. Number Porting

4. CRM Integrations

14-day free trial

Non-refundable

Ooma Residential — Free + taxes and fees

Business — From $19.95/user/month

1. 3-Way Calling

2. Ring Groups

3. Multi-Ring

4. Virtual Receptionist and Faxing

5. Video Conferencing

6. Voicemail-to-Email

N/A 30 days

Why do I Need a VoIP Service?

There are plenty of reasons to use a VoIP service over traditional landlines. Businesses that serve a global market will save thousands of dollars by utilizing a VoIP service to make international calls, host video conferences, and send SMS and faxes to their customers and business partners.

Additionally, the leading VoIP service providers offer a myriad of other useful features that facilitate business communications.

These typically include caller ID, call screening, call forwarding, reporting and analytics, team chats, a virtual receptionist, and an administrator dashboard to review all calls, outgoing and received messages, and voicemail.

VoIP phones are also incredibly useful for residential use, especially if you want to stay in touch with friends and family members abroad. The rates of international calls made via a VoIP phone are far cheaper than traditional phone calls, so they’re a worthwhile investment.

How We Chose the Best Australia VoIP Providers

There are a number of factors we take into consideration when reviewing and comparing the leading VoIP service providers.

We take a look at each service’s reliability and bump down or outright eliminate providers that have frequent problems with audio quality or call dropping. Other crucial factors are the functionality of each app, its scalability, and integration with popular CRM, chat, and project management solutions.

Finally, we take a look at the pricing plans of every provider and compare the value you get for your money, not just the price tags.

By all standards, RingCentral ranks the highest on our list, closely followed by Nextiva, 8×8, Phone.com, and MightyCall.

Take advantage of RingCentral’s 14-day free trial now and put every feature to the test, without committing to a paid plan — you’ll see first-hand why RingCentral is the #1 VoIP service provider in Australia.

 

Australia VoIP FAQs

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Is Google Voice a VoIP?

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Conclusion | What’s the Best Australian Internet Phone Service in 2022?

There are many great VoIP service providers out there, but there are also many sub-par services and a bunch of scams. To help you choose a safe and reliable VoIP provider in Australia, we researched and compared dozens of solutions. Here’s a quick reminder of the best VoIP services:

  1. RingCentral — Overall, the Best Cheap VoIP in Australia | Try it Today Risk-Free With the 14-Day Free Trial.
  2. Nextiva — Best Business VoIP in Australia for Team Collaboration | Offers a Solid 14-Day Money-Back Guarantee.
  3. 8×8 — Most Secure Australia VoIP With Dedicated APIs for Easy Integrations | Test it With the 30-Day Free Trial.
  4. Phone.com — A Fully HIPAA Compliant Australia VoIP | Test It Risk-Free With the 30-Day Guarantee.
  5. MightyCall — Best VoIP in Australia for Interactive Voice Response, Custom Greetings, and Music on Hold.
  6. VoIPLy — The Cheapest VoIP in Australia, Great for Both Personal and Business Use.
  7. DialPad — Best Cloud-Based VoIP Solution for Small Business | Offers Unlimited Video Conferencing.
  8. Ooma — Leading Residential VoIP Phone Service and a Decent Business VoIP Solution.

During our research, RingCentral stood out as the best VoIP service in Australia, thanks to its functionality, ease of use, and value for money that it offers.

With RingCentral, you can make calls to over 100 countries, host unlimited video conferences, send online faxes and SMS messages to business partners and customers, and even set up an audio menu for your business through interactive voice response.

RingCentral is available on any device, and it seamlessly integrates with popular workspaces, CRM solutions, and project management tools you’re already using.

Take advantage of RingCentral’s 14-day free trial now to test this VoIP phone system in practice and see first-hand why it’s our #1 choice for the best VoIP in Australia.

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