Best VoIP Business Phone Systems for 2022 | Top 8 Reviewed

The best VoIP business phone services let you set up a fully optimized phone system, get in touch with clients/customers and business partners across the globe, streamline your workflows, and boost your team’s productivity.

To help you choose the best VoIP business provider, we’ve reviewed and compared dozens of popular VoIP solutions, looking at their functionality, ease of use, integration capabilities, and pricing plans. Read on to learn how RingCentral, Nextiva, and 8×8 can help you make unlimited HD audio and video calls, send online faxes and business SMS, leverage valuable call analytics, and facilitate business communications.

8 Best VoIP Business Phone Services | Shortlist

It didn’t take long for the world to realize how beneficial VoIP phone systems are for businesses. In fact, most successful modern companies have shifted from traditional landlines to this cloud-based tool. However, with a saturated market, finding the right service isn’t easy, so we’ve created this top 8 list to help you find the best VoIP business phone system:

  1. RingCentral — Best VoIP Business Phone Service Overall | Start Your 14-Day Free Trial Today
  2. Nextiva — Powerful VoIP Phone System With Built-In Call Analytics | Take Advantage of the 14-Day Money-Back Guarantee
  3. 8×8 — VoIP Business Phone System with the Best Feature Selection | Test it in Practice with a 30-Day Free Trial
  4. Phone.com — Affordable Business VoIP Phone System with Advanced Call and Team Performance Analytics
  5. MightyCall — A Feature-Rich Small Business VoIP Provider | Start Your 7-Day Free Trial Now
  6. VoIPLy — Outstanding affordable VoIP provider for business organizations
  7. DialPad — Amazing VoIP business service for remote teams
  8. Ooma — Great easy-to-use VoIP service for business organizations

Best VoIP Phone for Business Systems | In-Depth Reviews

Now that you’re familiar with the best business VoIP services available today, we can take a closer look at each of them — their features, advantages and disadvantages, prices, and more. Read through the sections below to learn what they offer, compare their features against your business’s needs, and choose the one that suits you best.

1. RingCentral — Best VoIP Business Phone Service Overall

RingCentral is a VoIP provider for business organizations founded in 1999 in California. The firm is known as one of the most reliable and transparent platforms for mid-sized companies and enterprises. Thanks to its advanced VoIP capabilities, Interactive Voice Response (IVR), and advanced phone system administration, it sits firmly at the top of our best VoIP services list.

RingCentral Best Business Phone Service

RingCentral allows you to make HD audio calls via the internet to clients and business partners in over 100 countries, send online faxes and business SMS, and host unlimited video conferences.

In addition to a myriad of advanced VoIP features, it offers AI-backed transcription and in-depth call analysis. The company’s state-of-the-art AI automatically transcribes meeting conversations, recognizes participants, and gives insights into their speech patterns. Analytics tools also track user satisfaction, call quality, internet connection type, and more.

On top of this, RingCentral also helps you optimize your business workflows, streamline team communication, and facilitate file sharing. The VoIP’s dashboard comes with over 30 built-in KPIs, so you can easily monitor the performance of individual team members, boost your team’s productivity, and leverage valuable insights to make smart, data-driven business decisions.

Besides these functionalities, enterprises appreciate RingCentral’s capacity to support high call volumes and integrate with many third-party apps. It allows unlimited users, enables you to easily switch between various communication methods, and seamlessly integrates with Microsoft, Slack, Jira, Salesforce, and dozens of other CRM, project management, and chat solutions.

Pros:

  • Feature-packed platform
  • AI-driven voice transcription and call analytics tools
  • Variety of add-ons
  • Custom app integrations
  • Impressive collaboration capabilities

Cons:

  • Difficult configuration
  • Pricing plans on the expensive side
Pricing Top features Toll-free numbers Voice transcription Support
From $25.99/month 1. Great call volume capacity

2. AI-powered voice transcription and call analytics

3. Numerous handy add-ons and integrations

Yes Yes 24/7 live chat and phone

 

2. Nextiva — Powerful VoIP Phone System with Built-In Call Analytics

Nextiva is another excellent VoIP business phone system with built-in workflow automation, file sharing between team members, and in-depth call analytics that let you optimize your business processes.

Nextiva Business VoIP Phone System

In addition to the standard VoIP functionality, such as unlimited calling, video conferencing, and chat, Nextiva lets you record all of your video meetings.

This is a lifesaver for any business that shares crucial information during internal or client meetings. Video recordings ensure every team member is in the loop, even if they were out of the office when the meeting took place.

Nextiva’s dashboard is intuitive and easy to use, and you can leverage it to create different chat rooms for different departments, mark specific conversations as favorites, and review all of your business SMS messages and emails.

It also seamlessly integrates with your calendar, so you’ll have a quick overview of all upcoming meetings and events without having to go back and forth between multiple apps. Speaking of integration, you can connect Nextiva with virtually all popular CRM solutions, which helps streamline your workflow and saves you a ton of time in the long run.

Another huge benefit of Nextiva is the fact that it provides valuable business insights through in-depth reports and charts. It allows you to see all incoming and outgoing calls, the duration of each call, and the performance of each team member.

Plus, you can also review call trends and see the busiest day and time, so you can organize your team’s shifts more efficiently according to the expected call volume.

Pros:

  • Unlimited calling, SMS, and video conferencing
  • Compatible with Windows, macOS, Android, and iOS
  • Team chat, notes, calendar, and file sharing
  • Integration with all popular CRM solutions
  • In-depth call analytics with call trends

Cons:

  • No free trial
  • No option to block spam calls
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $18.95/user/month 1. Unlimited Calling and Video Conferencing

2. Online Faxing

3. Team Chat and File Sharing

4. Calendar Integration

5. In-Depth Call Analytics and Call Trends

6. CRM Integration

N/A 14 days

 

3. 8×8 — VoIP Business Phone System with the Best Feature Selection

8×8 is the oldest VoIP service provider on our best VoIP business phone systems list. The company was founded in 1987, and it launched as a VoIP provider in early 2000. Today, it’s used by over 2 million businesses worldwide, including juggernauts like Acer, LiveOak Bank, Teleflex, and many more.

8x8 VoIP Business Phone System Dashboard

8×8 boasts many exceptional qualities, but we’ve included it in this list for its features. This forward-thinking company designed its platform to cover all your needs regardless of your business size and sector.

On top of standard VoIP services, it provides a frontend desktop receptionist, call statistics sorted by user or device, advanced calling and conferencing tools, a call-flip feature, and so on.

It’s also one of the best business VoIP services for organizing virtual meetings. The system supports up to 500 participant meeting conferences and offers in-meeting polls, post-meeting summaries, breakout rooms, and more. You’ll have no trouble managing remote teams, catering to international customers, and improving your customer service relations.

Another key reason to choose 8×8 is the fact that it drastically improves customer experience thanks to AI-powered multi-level Interactive Voice Response (IVR). This lets you set up an advanced audio menu, so your customers can choose the purpose of their call and connect to the right person at the right department without having to stay on hold for too long or wait for the call to be transferred between agents.

Additionally, 8×8 lets you see the full call activity history, create custom reports to leverage valuable business insights and see the status of every agent on your team. This makes it ideal for managing hybrid and remote teams, since you’ll have all the information at your fingertips and will be able to monitor each agent’s performance.

Pros:

  • Easy setup for mobile and desktop apps
  • A wide array of features
  • Advanced meeting tools and extras
  • Affordable pricing plans

Cons:

  • An overwhelming number of features
  • Reporting and analytics are difficult to grasp
  • Customer support is limited or unresponsive

Pricing Top features Toll-free numbers Voice transcription Support
From $15/month 1. Variety of advanced features

2. Enhanced meeting support tools

3. Budget-friendly pricing plans

Yes Yes 24/7 via web, chat, phone, online forms

 

4. Phone.com — Affordable Business VoIP Phone System With Advanced Call & Team Performance Analytics

Phone.com is an affordable business VoIP solution that lets you mix and match between different users when choosing your subscription plan. This allows you to choose different functionality for different team members, so you end up paying only for the features you use.

Phone.com Business VoIP Phone System on Different Devices

When it comes to VoIP functionality, Phone.com covers all the basics and offers quite a few advanced features that give you full control over how your business handles incoming calls (e.g., call forwarding, blocking, screening, transfer, and answering rules).

As a Pro user, you’ll also have access to advanced call analytics, so you can see the number of incoming/outgoing calls, the duration of each call, the busiest time of day, and a list of your top-performing agents.

If you opt for Phone.com, you’ll also be able to choose a toll-free or vanity number for your business or import an existing business phone number to save all of your contact information. You can also connect the Phone.com VoIP with third-party applications like Zapier, Zoho, Chrometa, Comm100, and AllProWebTools to optimize your business workflows and enhance your team’s productivity.

Another important thing worth mentioning regarding this VoIP phone system provider is the fact that Phone.com is fully HIPAA compliant. This makes it an excellent choice for medical practices that need to be 100% certain that the VoIP system they’re using adheres to all the HIPAA rules.

Pros:

  • HIPAA-compliant
  • Affordable and scalable
  • Allows you to mix and match between different user tiers
  • Full control over call handling
  • Advanced call and team performance analytic
  • US rates for calls made to Canada, Germany, Italy, UK, France, and others

Cons:

  • Doesn’t offer a free trial
Pricing Key Features Free Trial/Demo Money-Back Guarantee/Refund
From $11.99/user/month 1. VoIP Phone Calls and Messages

2. Call Transcription

3. Browser-Based Video Conferencing

4. Dial-by-Name Directory

5. Fax from Phone

6. HIPAA Compliance

N/A 30 days

 

5. MightyCall — A Feature-Rich Small Business VoIP Provider 

MightyCall is a decent VoIP service provider with a myriad of features your business can benefit from, such as an auto-receptionist, call handling, a dial-by-name directory, and call recording.

MightyCall Business VoIP

One of the key features MightyCall offers is CNAM (Caller Name), which lets you display your company’s name rather than your business phone whenever your agents dial a client/customer.

Additionally, MightyCall offers a multi-level IVR, so you can set up advanced audio menus that your customers, vendors, and business partners can use to reach a specific department in your organization.

You can use MightyCall on your desktop, laptop, Android, or iOS phone without restrictions on the number of users. Customers can also take advantage of its conference calling, text messaging, voicemail, call forwarding and recording, and scheduling features.

That said, MightyCall doesn’t offer video conferencing and virtual faxing, so if you regularly fax and frequently organize virtual business meetings, other business VoIP solutions on our list will be a better fit.

Pros:

  • Impressive uptime
  • Device-flexible system
  • Easily-configurable platform
  • Several famous CRM platform integrations
  • Fantastic virtual and vanity phone number provider

Cons:

  • No video conferencing
  • Call queuing needs improvement
Pricing Top features Toll-free numbers Voice transcription Support
From $15/month 1. Toll-free, vanity, and local numbers

2. CRM, Salesforce, and HubSpot integrations

3. Affordable prices

Yes Yes Live and high-priority support

 

6. VoIPLy — Top Affordable VoIP Provider for Business Organizations

VoIPLy is a cloud-based unified communication provider popular among modern businesses. It was founded in 2012 and is one of our list’s newest business VoIP systems. Nevertheless, it’s already gathered an impressive customer base — providing its services to over 25,000 companies in the US, Canada, and several other countries.

VoIPLy Cloud-Based Business VoIP Phone System

VoIPLy provides over 50 VoIP features that unify business communications, including call queuing and forwarding, advanced IVR, audio and video conferencing, ring groups, and voicemail-to-email.

You can use it to make unlimited calls to the US, Canada, and over 50 other countries, record all your calls, and create custom schedules to specify how every call is routed during business hours.

With a VoIPLy subscription, you can get a toll-free or a vanity number for your business, as well as port your existing phone number. If you’re building your customer service or sales department for the first time, you’ll also be able to choose between three different VoIP phones, so you can equip your office with state-of-the-art hardware that’ll streamline your business and enhance your team’s productivity.

That said, the biggest advantage of VoIPLy over other virtual business phone system providers is its cost-effectiveness. Its plans start at only $7.16 monthly and come with no contractual obligations. You also get a 30-day money-back to test the VoIP service in practice to see if it’s the right choice for your business.

Pros:

  • No contracts
  • Cost-effective pricing plans
  • Variety of useful features
  • Convenient IVR and spam blocker tools
  • Responsive support

Cons:

  • The interface isn’t user-friendly
  • The website needs better onboarding sections
Pricing Top features Toll-free numbers Voice transcription Support
From $7.16/month 1. Affordable plans

2. Advanced IVR system

3. Automatic spam call and text blocker

Yes Yes 24/7 via chat, email, and socials

 

7. Dialpad — Best Business VoIP Service for Remote Teams

Dialpad is another popular cloud-based unified business communication platform, with over 70,000 satisfied customers all over the world. Its softphone-driven approach to VoIP and AI-powered features allow you to manage all your business communications from a single dashboard.

DialPad Business VoIP Phone System

With DialPad, you can make HD voice calls, send business messages to clients and business partners across the globe, host unlimited video meetings, and record every incoming and outgoing call.

On top of this, the system lets users seamlessly switch between different communication channels and apps regardless of their device. Plus, the new geographic call routing makes directing calls based on incoming area code simple.

Your team members can stay in touch with one another, exchange news and ideas, and communicate with the clients while out on the field, at home, in the office, or in any part of the world hassle-free.

DialPad’s AI and machine learning-powered voice transcriptions are additional advantages for remote businesses. For example, they help employees learn more about clients, catch up on missed meetings, and more.

To top it off, the DialPad app is available for desktop, laptop, and mobile devices, and you can easily integrate it with the apps you’re already using, such as Salesforce, Zendesk, HubSpot, Zoho, and other popular CRM solutions.

Pros:

  • Softphone-based system
  • User-friendly and easy communication-geared dashboard
  • Geographic call routing
  • AI and machine learning capabilities
  • Regular upgrades

Cons:

  • Important features limited to higher-tier plans
  • Call analytics need improvement
Pricing Top features Toll-free numbers Voice transcription Support
From $23/month 1. Software-based platform

2. Geographic call routing

3. AI and machine learning tools

Yes Yes 24/7 live chat and phone

 

8. Ooma — Best Business VoIP Phone Service With Easy-to-Use Software

The final spot on our list is reserved for Ooma, a California-based VoIP service provider.

Ooma Business VoIP Phone System

Ooma’s offer isn’t as robust and innovative as RingCentral’s or Nextiva’s, but it still covers all the key features you’d expect from a VoIP phone system — HD audio calls, video conferencing, online faxing, ring groups, and a virtual receptionist.

With the highest tier, you’ll also have access to call recording and in-depth call analytics, so you can accurately gauge your team’s performance and identify areas of improvement. Plus, with the Ooma Office package, you also get unlimited user extensions, which allow you to quickly dial a specific employee in your team.

Besides this, you’ll also be able to make unlimited calls in the US, Canada, Mexico, and Puerto Rico, as well as leverage three-way calling, which is ideal in situations where you want another team member (i.e., your Project Manager or department head) with you on a client call.

Pros:

  • Simple setup and user-friendly system
  • No contract requirement
  • Great customer support
  • 30-day money-back guarantee
  • Suitable for small and budget-conscious companies

Cons:

  • Lacks more advanced features
  • Security protocols need enhancing
Pricing Top features Toll-free numbers Voice transcription Support
From $19.95/month 1. Easy setup and onboarding process

2. Efficient and friendly support

3. Extensive and cost-effective pricing plans

Yes Yes Live chat and phone

 

What is a Business VoIP Phone?

Business VoIP phone systems translate business calls into network packets and transfer them over the internet or other IP-based networks. They typically have all the features of traditional landline phones, plus some additional perks.

For example, the best VoIP business phone systems offer voice and video conference calls, call forwarding and routing, voice transcriptions, call analysis and statistics, and loads more.

How Do Business VoIP Phone Systems Work?

VoIP systems work on an internet connection and an adapter. The device you’re using — a computer, mobile, or VoIP phone set — connects to the internet.

The VoIP app on that device or physical adapter attached to it recognizes the analog sound waves of a call and converts them into a digital signal.

That signal uses the internet to travel to the business phone system provider, which sends it to the call receiver. The chain ends when the digital data is converted into an audio signal so the call receiver can understand it. This process is instant, and the information is stored on the cloud.

Why Use a VoIP Phone for Business?

Using the best VoIP business phone systems comes with many benefits and perks. We’ll explain the most important ones in the section below.

Read each to learn why this service is so prevalent in the business world and decide whether you should use it for your business.

Flexibility

Flexibility is the first and most apparent benefit of using VoIP services for your business. These systems are portable — they operate online — so you can use them in any location or time zone as long as you have an internet connection and an internet-enabled device.

On top of this, they also work on various hardware and are compatible with different operating systems. As a result, your business will enjoy wider hiring opportunities, and you’ll be able to manage remote teams effectively.

Plus, this means that you’ll be able to collaborate with and cater to international clients and customers more seamlessly.

Additional Features

Business VoIP providers typically offer more than just voice calls over the internet. For instance, they might provide IVR menus, call forwarding and routing, video conferencing, SMS and MMS texts, and more.

Some of the best VoIP services for business organizations even offer AI-powered tools that’ll scan and analyze your calls and provide statistics on speech patterns, customer response and satisfaction, agent efficiency, and more.

Cost-Effectiveness

Low cost is another great advantage VoIP services bring to the table. Traditional phone systems require you to install, maintain, and occasionally upgrade expensive hardware.

On top of this, considering the number of calls businesses take and receive daily, having multiple lines results in high fees for many companies’ budgets.

Whereas, business VoIP solutions eliminate hardware-related costs and offer more features at lower prices. According to research, VoIP can save companies a whopping 49% to 69% on communication expenses — need we say more?

Scalability

Business growth issues are among the most pressing entrepreneurship problems of the modern age. Thankfully, VoIPs can help you avoid them. The possibilities are endless when a company has no geographical or financial limits regarding hiring, collaboration, and lead generation. You and your team will be able to work more efficiently, and your business will scale as a result.

How to Choose the Best VoIP System for Your Business?

Searching for the VoIP service isn’t easy regardless of your business’s size and industry vertical. To help you with your search, we’ve compiled a list of qualities of the best VoIP providers. Learn about them below:

User-Friendliness

A significant advantage of VoIP services is their accessibility and easy setup. So, user-friendliness is among the first aspects we check when testing VoIP services. Choosing providers that offer easy-to-install and simple-to-use platforms will ensure you don’t waste too much money and time on setup and training.

Features

The best VoIP business phone systems have many extra features that can improve your business productivity. However, that doesn’t mean your goal should be to pick the plan with the most features. Users’ needs are different depending on their company’s size and industry. You should select the service that offers features that best match your business’ needs.

Reliability

None of the other benefits we’ve mentioned mean much if your VoIP service isn’t reliable. Dealing with issues like low call quality, dropped calls, and other technical problems on a daily basis can be very detrimental to your business.

So, you must learn about your future system’s uptime guarantee and call quality before you commit to it. You can get relevant information from other users’ reviews and feedback or use the services’ free trials to test them.

Prices

As mentioned earlier, one of the VoIP solutions’ primary benefits is its cost-effectiveness. So, ensure your service of choice has the above-listed qualities and covers your business’s communicative needs but doesn’t break the bank.

Also, note that different pricing plans offer a different number of features. Don’t jump the gun and choose the cheapest one without checking whether it has everything your company needs.

How Much Does a Business VoIP Phone Cost?

Business VoIP services’ prices differ between providers. Most VoIP providers require you to sign a monthly subscription contract and offer 3 to 4 pricing plans. The pricing plans’ costs typically range between $10 and $40/month/user.

However, you may also come across companies with slightly lower or higher prices, yearly subscription models, or no contract requirements. You can find some examples of features on our list. It’s up to you to choose the most suitable one.

Business VoIP Phone FAQ

What is the best business VoIP?

Who has become the most popular VoIP phone company?

How do I choose a good VoIP provider for my business?

Is VoIP for business worth it?

Conclusion

There are many great VoIP service providers out there. Finding the best one for your business largely depends on what functionality you need and how much money you’re willing to set aside for a VoIP phone system. Here’s a quick reminder of the top 8 VoIP business phone systems:

  1. RingCentral — Best VoIP Business Phone Service Overall | Start Your 14-Day Free Trial Today
  2. Nextiva — Powerful VoIP Phone System With Built-In Call Analytics | Take Advantage of the 14-Day Money-Back Guarantee
  3. 8×8 — VoIP Business Phone System with the Best Feature Selection | Test it in Practice with a 30-Day Free Trial
  4. Phone.com — Affordable Business VoIP Phone System with Advanced Call and Team Performance Analytics
  5. MightyCall — A Feature-Rich Small Business VoIP Provider | Start Your 7-Day Free Trial Now
  6. VoIPLy — Outstanding affordable VoIP provider for business organizations
  7. DialPad — Amazing VoIP business service for remote teams
  8. Ooma — Great easy-to-use VoIP service for business organizations

Our list comprises 8 phenomenal solutions, but RingCentral stands out as the best VoIP business phone system on the market. This all-in-one service boasts a myriad of advanced VoIP features and is highly customizable, flexible, and reasonably priced.

Take advantage of RingCentral’s 14-day free trial to try it risk-free to see firsthand why it’s the best business VoIP solution on the market.

Pin It on Pinterest